The Channel Account Manager role manages and enables the success of a defined set of existing partners and grows adoption of the entire suite of NMI products. Reporting to the Director of Channel Accounts, you will be part of a collaborative and engaged team responsible for supporting and growing our ISO and ISV partners in North America. This is a unique opportunity to be part of a fast growing team that helps our partners deliver innovative experiences in the payments landscape.

ESSENTIAL SKILLS AND EXPERIENCE:

• Technology or payments sales experience in a B2B environment
• Experience drafting and executing strategic account development plans
• Excellent verbal, written, and interpersonal communication skills
• Experience following a defined sales process
• Ability to generate accurate forecasts to properly project quarterly and yearly sales
• Experience using consultative sales skills
• Organized and detail-oriented with excellent follow-up skills
• Ability to multi-task with several tools, work independently and prioritize tasks

QUALIFICATIONS:

• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proven experience in account management, sales, or customer service.
• Excellent communication and interpersonal skills.
• Strong negotiation and problem-solving abilities.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in CRM software and Microsoft Office Suite.
• Results-driven with a focus on customer satisfaction and revenue growth.

ADDITIONAL REQUIREMENTS:

• Availability for occasional travel to meet with clients or attend industry events.
• Willingness to work flexible hours to accommodate client needs or time zone differences.

WHAT WE DO!

NMI enables our partners with choice, and challenges the one-size-fits-all approach to payments. You’ve probably used NMI in the last 24 hours without even realizing it. We’re the platform that powers success for innovative tech created by SMBs, entrepreneurs and fintech startups. We’re creative problem solvers who help visionaries smash through boundaries and think beyond what’s possible so they can think about what’s next. But we’re not just built for the tech savvy. We democratize the latest payments technology so that everyone can realize the benefits of easy payments across the full spectrum of commerce. We’re all about enabling more payments in more ways and more places.
We believe that having a diverse group of employees strengthens both our work and our workplace. We’re focused on making NMI more diverse and welcoming with initiatives like having a dedicated Diversity, Equity & Inclusion action group, diversity goals for hiring, anonymized resume screening, affinity groups such as our Women’s network and LGBTQ+ Network, open forums for discussions on diversity and social justice, and measuring inclusion and belonging as part of our regular employee engagement surveys.

• Develop relationships with new and existing channel partners/resellers in order to grow revenue.
• Implement strategic account development plans to optimize revenue growth, platform adoption, and customer satisfaction with channel partners.
• Develop opportunities with existing partners through outbound prospecting, leads driven via webinars, email promotions, trade shows and events, web enquiries and phone enquiries etc. using consultative sales skills.
• Manages contractual obligations; being an advocate for an assigned portfolio of accounts.
• Achieve monthly, quarterly, and annual sales goals.
• Participate in ad-hoc sales campaigns and programs to help generate new prospects/opportunities.
• Manages day to day business needs of all account relationships within an assigned portfolio, including temporarily assigned relationships, through verbal and written communication as well as onsite client visits as is necessary.
• Maintains knowledge of the NMI product and service offerings including changes within the payment processing industry; using that knowledge to support, communicate, and maintain long-term relationships with partners.
• Ensures the partners and client’s needs are being addressed efficiently; works closely with the various departments within NMI to ensure the highest level of support. Assists in managing strategic initiatives and project requests. Coordinates discussions with partners, clients and NMI subject matter experts to assist as necessary.
• Utilize Salesforce (CRM) to ensure activities are documented properly, opportunities are forecasted accurately and adequate information regarding the prospect and/or opportunity is communicated.
• Maintain knowledge of market conditions and competitive activities.