Markem-Imaje is a trusted world manufacturer of product identification and traceability solutions, offering a full range of reliable and innovative inkjet, thermal transfer, laser, print and label application systems. Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes.
Markem-Imaje is a trusted global manufacturer of product identification and traceability solutions. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance and protect their brand.
We offer the most complete range of market-leading marking and coding systems along with software, services and consumable solutions so you can streamline all your printing needs from one supplier.

QUALIFICATIONS AND EXPERIENCE:

• Degree in Mechanical, Electrical or Electronic Engineering or equivalent business experience.
• Minimum 8+ years of Service experience with technical pre-sales or consulting role within a technology-based company with complex B2B interactions (knowledge or experience in codding & marking industry is a plus)
• Industrial automation background/Factory Automation- Can integrate with PLC, Check weighers, Cobots (Collaborative Robot), Etc..

YOU’LL ONLY BE THE RIGHT CANDIDATE IF YOU ARE ALIGNED TO OUR VALUES AND CULTURE:

• Collaborative entrepreneurial spirit
• Winning through customers
• High ethical standards, openness and trust
• Expectations for results
• Respect and value people
  If you believe you match our values and have the experience we’re looking for, then apply! We can’t wait to hear from you.
  All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information.
  Work Arrangement : Remote
  All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.
  Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.
  This position may be located in : APAC : Singapore : Singapore : Singapore
  Sub Division: Other Business Funct Singapore
  Job Requisition ID: 58662
  Job Function : Customer Service; Engineerin

WHAT YOU WILL DO:

Leadership

Pre-sales

• Collaborate with Channel Development Manager in achieving the allocated countries/ partners commercial/ revenue targets. Assignment of countries/partners may change based on evolving business needs.
• Proactively scopes the technical solution required to address channel partners/ end-users’ requirements, pain points, and recommends solutions that optimize value for both the Partners’ customers and the Company.
• Coordinates closely with internal sales, technical support, and service resources to align solution design with partners/ end-users/ customers’ business requirements.
• Provides training, coaching to the / end-users/ internal teams to enhance sell through, increase product knowledge, technical acumen.
• Pro-actively identify additional business opportunities especially on strategic partners’ accounts. Collaborates with sales to ensure these opportunities are effectively covered and advanced.
• Monitors customer support for technical solutions proposed throughout the sales process and alerts the sales and account teams to potential risks of deal closure.

Post-sales

• Responsible in post-technical service solution advice, address and escalate to Technical Service Support (TSS).
• Support partners & customers to resolve complex technical issues.
• Ensure Partners are educated and utilize Markem-Imaje provided sales service tools (P-claims/ Jira, Learning Management System (LMS), Partners’ portal)
• Ensure Partners’ compliance per Technical Bulletin the service solutions, technical update.