Channel Support Specialist at BACKBLAZE INC

, , Mexico -

Full Time

Start Date

Immediate

Expiry Date

23 Mar, 26

Salary

0.0

Posted On

23 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales Support, Customer Service, Order Management, Communication, Organization, Data Management, CRM, Time Management, Multitasking, Proactive Follow-Up, Partner Onboarding, Attention to Detail, Team Collaboration, Self-Motivated, Curiosity, Technology

Industry

Software Development

Description

About Backblaze Backblaze is the object storage leader in the open cloud movement, fueling customer success with cloud storage built purposefully to unlock budgets, unburden administrators, and unleash innovators. Together with our partners, we’re helping customers break free from the restrictive, overpriced legacy solutions that hold them back, and blaze forward with the full power of the open cloud in their hands. Founded in 2007, we scaled the business with less than $3 million in outside funding until 2021, when we did a traditional IPO on the Nasdaq stock exchange. Today, Backblaze generates over $140m in revenue and is the leading specialized storage cloud—managing over three billion gigabytes of data storage for 500K+ customers in 175+ countries, including businesses, developers, IT professionals, and individuals. But while there is a lot to celebrate in our past, there is almost as much opportunity ahead of us. We are seeking a Channel Support Specialist to join our growing team! About The Role The Channel Sales team is looking for a driven, organized, and energetic Inside Channel Specialist to join our growing team. This is an entry-level position perfect for someone looking to build a career in channel sales and technology. You will be the central hub for our channel operations, providing critical support to our reseller and MSP partners, our customers, and our internal sales team. Your primary mission is to ensure a smooth, efficient, and positive partner and customer experience, serving as the first point of contact for day-to-day operations and sales support. What You'll Do: Partner Operations & Order Management Manage Partner Communications: Act as the first point of contact for our resell and MSP partners by managing, triaging, and responding to incoming email requests. Own the Order Process: Manage and distribute all incoming Purchase Orders (POs) to the correct teams for accurate and timely processing. Quoting: Own the quote-to-order process for small orders (

Responsibilities

The Channel Support Specialist will manage partner communications, oversee the order process, and provide sales support to partners and customers. They will also ensure data integrity in the CRM and act as a liaison between the channel team and other departments.