COMPANY OVERVIEW

The London Cremation Company was the first established cremation provider in the UK. It was created but the Cremation Society of Great Britain in the late 1800s, specifically to design and build Golders Green crematorium, which was to serve the whole of London.
Since its inception, the company has developed further crematoria and currently has six including Woking in Surrey, which was the first crematorium in the UK. Golders Green and St Marylebone are in London, Thames View and Garden of England are in Kent and Banbury is in Oxfordshire.
We offer cremation services and memorialisation at all our crematoria, but also have a cemetery at Thames View. We’re currently developing a new crematorium in Lee-on-the-Solent in Hampshire, which will open in late 2026.
We pride ourselves on our high-quality customer service and ensure that we offer exceptional help to people at one of the most difficult times in their lives.

SUMMARY

This is a unique opportunity to be part of a historic institution while making a real difference every day. If you’re looking for a meaningful role in a supportive environment, they’d love to hear from you.
You will need a flexible attitude to working hours as the hours will vary according to the needs of the business.

PERSON SPECIFICATION

• Experience of working in either bereavement, care or a customer service environment.
• The ability to assist with the public under, at times, stressful and emotive situations and to maintain a polite and empathetic manner.
• Continuously striving for exceptional customer service.
• Experience of using computer packages effectively.
• Ability to follow procedures methodically and professionally and to record accurate records.
• Verbal communication must be clear, professional and articulate.
• Ability to work in physically demanding environments.
• Pro-active in seeking the information required to do the job. Passes on accurate and timely information, including reporting necessary repairs or requests for tools and/or equipment.
• Presentable at all times, acting with professional conduct and showing empathy.

CREMATION DUTIES

• Operate the process of cremation with professionalism and empathy.
• To ensure that the crematory is maintained as a safe, clean and workable environment.
• Ensure that Data Protection legislation and GDPR is adhered to at all times.

CHAPEL AND WITNESS DISPERSAL DUTIES

• To fully prepare the chapel for each service including removing and replacing orders of service; checking microphones and the music system are in working order; checking that the correct music has been loaded; hoover, dust and polish; put out and keep tidy the hymn books and cushions; pick litter; remove and replace religious symbols as required; ensure the daily schedule is displayed; displaying the correct name card outside for each service.
• To pay due attention to the different forms of service in line with the daily instruction cremation sheets as issued by the administration team.
• To liaise with other departments, mourners, clergy and funeral directors.
• To escort mourners in and out of the chapel, dealing with enquiries as necessary and assisting during the service if requested.
• To ensure the Chapel of Memory, Columbaria and the Shrine of Remembrance are cleaned and maintained daily and there are no potential hazards that could cause injury.
• To ensure an efficient turnaround of cleaning vases so that they are always readily available for the public to use.
• To ensure every weekday morning a litter patrol is carried out to ensure the excellent presentation of the Crematorium.
• To assist the general public at witness dispersals, which involves the dispersal of cremated remains.
• To carryout non-witness dispersals of cremated remains.