Chapter Lead (Digital and CX Analytics) at IAG AUS

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Analytics, Data Science, Team Leadership, Mentoring, Reporting, SQL, Python, Tableau, Cloud Environments, Data Synthesis, Business Insights, Collaboration, Technical Coaching, Decision-Making, Problem Solving, Data Reporting

Industry

Insurance

Description

Make a difference as a Chapter Lead (Digital and CX Analytics) Join the largest general insurance group in Australia and Aotearoa New Zealand. We’re a top-tier ASX-listed company helping to make the world a safer place through creating a stronger and more resilient business and enabling our portfolio of iconic insurance brands. Your Role We’re on the lookout for a hands-on Chapter Lead to grow and guide our Advanced Analytics team at IAG. This newly created role blends leadership with technical expertise, as you’ll lead a team of analysts while actively contributing to projects as a senior analyst. Your impact will be in connecting analytics capability to real business needs, helping drive smarter and faster decisions. You’ll foster a strong team culture through meaningful rituals, mentoring, and technical coaching, while building reusable data and reporting assets that speed up delivery and boost value. Collaboration is key! you’ll work closely with business units, squad leads, and technical teams to understand their challenges and deliver insights that make a difference. If you’re passionate about data, thrive in a leadership role, and enjoy turning complexity into clarity, we’d love to hear from you. This is a permanent full-time opportunity with hybrid working conditions, open to all our offices in Australia. About you To be successful in this role, you’ll ideally meet the below criteria: • You bring strong experience in analytics, insights, or data science, with a strong track record of solving complex business problems. • You’ve successfully led teams, fostering a collaborative, high-performing culture and mentoring others to grow their technical and analytical skills. • You’re hands-on with reporting and analytics for digital and assisted channels and understand how to connect data to business outcomes. • You’re confident using tools like SQL, Python, and Tableau, and have experience working in cloud environments to deliver scalable, efficient solutions. • You know how to synthesise data into actionable insights, helping drive smarter, faster decision-making across the business. Applications close Sunday 26 October 2025 23.59 AEST. Joining IAG, you’ll have access to a raft of benefits from across the Group: • Boosted superannuation with 13% as standard • Up to 50% off personal insurance, including home and motor insurance • 5 myLeave days per year on top of annual leave • Work from home and many more flexibility options with myFlex • Industry-leading 20 weeks paid parental leave, available from the day you start, for both primary and secondary carers • Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement • Inclusive leave such as public holiday swap and gender affirmation leave • Dedicated career growth programs, including the award-winning IAG Academy ABOUT US As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work-life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees. We’re ready for you. Apply today. Learn more about who IAG is here. Make sure to discuss all internal applications with your current manager before applying. Please note, your eligibility for release on secondment opportunities is dependent on approval from your current manager. Should your application proceed to reference check stage, your current manager will be contacted.

Responsibilities

Lead and grow the Advanced Analytics team while contributing as a senior analyst. Connect analytics capabilities to business needs and foster a strong team culture.