Chapter Lead, Everyday Spending at Commonwealth Bank

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Feb, 26

Salary

0.0

Posted On

22 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Coaching, Team Development, Business Growth, Strategic Problem Solving, Commercial Acumen, Stakeholder Engagement, Human Centric Design Thinking, Collaboration, Performance Delivery, Communication, Influencing, Risk Management

Industry

Financial Services

Description

You’re a passionate senior product professional, driven to deliver exceptional outcomes We’ve transformed our ways of working to take our customer obsession to the next level Together we can achieve big goals, having a lot of fun along the way See yourself in the team Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes. This role will be in the Everyday Products Crew in the Everyday Banking Domain. This portfolio is at the heart of the Retail Bank’s franchise, supporting customers with their everyday transaction, debit card and travel related needs. Do work that matters Reporting to the Everyday Banking Product Chapter Area Lead, this Chapter Lead role will play a key leadership role in the Everyday Spending squad through the coaching and development of the skills and capabilities of a team of product professionals. As a member of the Everyday Spending squad, you will support the Product Owner in developing & executing initiatives to deliver our business priorities across CommBank's retail travel and debit products. More specifically, you will: Develop and coach a team of product professionals to ensure they have the key skills and capabilities to deliver on key business objectives Partner with the Value Stream Lead to enable you to identify and create continuous development opportunities for your Chapter members Cultivate a team environment that demonstrates the values of Care, Courage, and Commitment Develop, implement, and embed strategies to support the sustainable growth and customer engagement with our retail travel proposition and debit card offering Drive commercial outcomes across the retail travel and debit card portfolios Collaborate with a wide range of stakeholders to deliver on business objectives Proactively identify, understand and manage risks across the business Understand dynamics of the Everyday Banking portfolio, including key drivers, trends and leading indicators, and ideate plans to adapt to changing conditions and opportunities Have a deep understanding of the Everyday Banking customers, be across and pre-empt impact of macro, micro and product landscapes that pertain to everyday accounts Play a leading role across the broader Everyday Banking team, fostering collaborative culture and ensuring all CommBank’s values are demonstrated at all times We want to hear from you if you have: Proven experience in coaching and developing a team Proven experience in developing a diverse team, leveraging individual strengths to build a high performing team Demonstrated ability to drive business growth and strategically problem solve Strong commercial acumen, balanced by a desire to achieve optimal customer outcomes Excellent stakeholder engagement, influencing and relationship-building skills A passion for human centric design thinking and ways of identifying opportunities for driving experience and growth Strong collaboration with teams on work streams/ project activities end-to-end and the ability to independently manage deliverables Proven track record of strong performance delivery Excellent communication and influencing skills Relevant tertiary qualification Risk Mindset – All CommBank employees are expected to proactively identify and understand, openly discuss and act on current and future risks If this sounds like the role for you then we would love to hear from you. Apply today! If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 07/12/2025 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.

Responsibilities

The Chapter Lead will coach and develop a team of product professionals while supporting the Product Owner in executing initiatives for business priorities. This role involves driving commercial outcomes and collaborating with stakeholders to manage risks and adapt to changing conditions.