Chapter Lead Product Ownership at Westpac New Zealand

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Product Ownership, People Leadership, Team Development, Strategy Formulation, Continual Improvement, Customer Focus, Stakeholder Management, Relationship Management, Regulatory Compliance, Mentoring, Product Development, Innovation Management, Change Management, Financial Services, Enterprise Experience, Communication

Industry

Banking

Description

Mō te tūranga | About the Role We are on the lookout for a Chapter Lead to join our growing team here at Westpac! We’re transforming, we believe it takes good people to grow great practice, within an environment that offers work/life balance and values people. As a Chapter Lead, you will be responsible for taking a critical leadership role within this expanding chapter and the wider organisation. Day to day you’ll be responsible for leading a team across their development within Product Ownership and ensuring best practice across this discipline. You’ll also support the formulation and development of strategies, that enable Westpac to identify opportunities to remove pain points, strive for continual improvement and make step change in the delivery of product to improve the product experience for our staff and customers. This role will suit someone who has a demonstratable passion for great customer experiences driven through resilient financial services achieved through supporting people to grow and develop their craft. To do this you will have a deep understanding of Product Ownership, our customers, and our competitors. You will be customer outcome focused, a self-starter and motivated to deliver change and value. You will be a Product Owner standout, promoting and entrenching the chapter across Westpac, helping lift the overall Product Owner visibility and buy-in across our organisation. You will also bring experience in managing complex relationships and ensuring compliance with regulatory requirements. You will come from a strong people leadership background and have a real passion for developing & mentoring the existing Product Owners within the chapter. Nā tāu rourou | What will you bring? 5+ years’ experience of building and leading high performing teams within complex environments. 6+ years’ experience with product development or product ownership craft in a large enterprise, Preferably in the financial services industry. Experience working in the professional services industry (Insurance and/or underwriting, Banking would be advantageous). Experience of enabling the delivery of value with a strong focus on business and customer outcomes. Proven innovation management skills, with the ability to bring creative ideas to life. Proven experience & ability to lead and deliver strategy and business outcomes in a large and complex organisation. A growth mindset with the ability to drive change through a large organisation. Strong stakeholder management skills to guide individuals to a fast and effective outcomes. Excellent communication skills, both written and verbal. Westpac Hei Wāhi Mahi | Working at Westpac In addition to immersing yourself in a supportive team environment, you'll receive some great job perks and benefits including: 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best Additional purchased leave options up to 4 weeks per year Banking benefits, insurance discounts and superannuation scheme Growth and development – we provide opportunities for development and promote internal mobility Recognition - we recognise and reward our star performers School holiday subsidy - help you balance work and family during school holiday 2 Volunteer days per year Ko mātou tēnei | Our Organisation At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together. What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you! Tono mai ināianei! | Apply Now! Apply today with your CV and Cover Letter. The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. Mahi tahi tātou, kaha ake tātou | Together Greater Applications close: 11 April 2026 Our culture is rich with stories of how our people like to help, our customers, our community and each other. This is reflected through flexible working arrangements to ensure that our people have a balance in their life with those things that are important to them. Through ensuring that we provide opportunities to everyone regardless of what society throws at them, we are a safe place to work where you are treated equally and appreciated.

Responsibilities

The Chapter Lead will be responsible for leading a team in Product Ownership development, ensuring best practices across the discipline, and supporting strategy formulation to remove pain points and improve product delivery. This role involves promoting the chapter across the organization, lifting Product Owner visibility, and managing complex relationships while ensuring regulatory compliance.