Character Supervisor at Westgate Resorts

Las Vegas, Nevada, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Dec, 25

Salary

20.0

Posted On

23 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Supervision, Communication Skills, Interpersonal Skills, Character Performance, Safety Protocols, Creative Ideas, Team Leadership, Event Management, Guest Interaction, Positive Attitude, Engagement, Training Standards, Costume Handling, Magical Experiences, Performance Standards

Industry

Hospitality

Description

Company Description Pay rate: $20 / hour - Use our Daily Pay benefit and get access to your pay as you need it. Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there! Job Description The Character Team Supervisor at Westgate Resorts will involve supervising character performers, acting as a liaison with leadership, and providing frequent updates and fresh ideas to enhance guest experiences. The role may also step into a costumed character role as needed, ensuring a warm, inviting, and magical atmosphere for all Guests, Owners, and Team Members. Success in this position requires a commitment to Westgate’s core values of Integrity, Passion, and Work Ethic. As a Character Team Supervisor, you will: Provide exceptional customer service to both internal and external guests, ensuring all interactions reflect Westgate’s welcoming culture. Conduct daily warm-ups and pre-shift meetings to prepare the character team for success. Supervise scheduled activities, character interactions, and performances, ensuring consistency and quality. Act as a liaison to leadership by sharing updates, feedback, and creative ideas to improve guest experiences. Maintain a positive and energetic presence at all Westgate-sponsored events, parties, and character experiences. Assist with greeting Guests and Owners at the Welcome Booth, Lobby, and during daily check-ins as needed. Ensure character team participation at on-property events and gatherings, interacting with families and children. Prioritize the safety of characters and guests, enforcing safety rules when necessary. Maintain department training standards and uphold character integrity throughout all interactions. Oversee the cleaning, storage, and proper handling of character costumes to maintain quality and hygiene. Support character performers by acting as a mascot handler and assisting with costume changes when needed. Engage with Guests and Owners by facilitating photo opportunities and ensuring a memorable experience. Provide special attention to children, creating magical moments that leave a lasting impression. Step into a costumed character role when needed, maintaining character performance standards. Adapt to the needs of events and guest interactions, demonstrating a positive and professional attitude. Other duties as assigned by leadership Qualifications Character performing is a plus, but not necessary. One to two years of supervisory experience preferred The individual must be able to walk freely and efficiently in a character mascot costume that could weigh up to 15 pounds. Ability to speak English is required; Bilingual is a plus Strong interpersonal and communication skills. Ability to create a fun and engaging environment for guests of all ages. Experience in entertainment, performance, or hospitality roles preferred. Knowledge of safety protocols for character performances and guest interactions. Demonstrates an enthusiastic, creative and passionate attitude for delivering exceptional guest experiences. Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Responsibilities

The Character Team Supervisor will supervise character performers and enhance guest experiences by providing updates and creative ideas. The role also involves maintaining a positive atmosphere and ensuring safety during character interactions.