Character Supervisor at Westgate Resorts

River Ranch, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

20.0

Posted On

11 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Service, Supervision, Communication, Interpersonal Skills, Team Motivation, Character Performance, Safety Procedures, Costume Care, Scheduling, Coaching, Training, Event Support, Energetic Movement, Bilingual Communication

Industry

Hospitality

Description

Company Description Pay Rate: $20/ hour - Use our Daily Pay benefit and get access to your pay as you need it. Westgate River Ranch Resort & Rodeo provides you with the unique opportunity to meet and greet with guests who share your enthusiasm for the great outdoors at our authentic Florida dude ranch, which lies on 1,700 beautiful acres overlooking the scenic Kissimmee River and just one hour South of Orlando. Enjoy the surroundings and excitement that our amazing resort offers such as incredible outdoor recreational opportunities, including horseback riding, airboat and swamp buggy rides, trap & skeet range, full-service marina and award-winning Saturday night rodeo. Job Description As a Character Team Supervisor, you’ll lead our team of character performers, helping to bring joy, laughter, and memorable moments to every guest you meet. You’ll oversee daily operations, support performers, and occasionally step into character yourself to ensure the show always goes on! As a Character Team Supervisor, you will: Deliver exceptional guest service, ensuring every interaction reflects Westgate’s welcoming culture. Conduct daily warm-ups and pre-shift meetings to motivate and prepare the team. Supervise character interactions, performances, and scheduled activities for quality and consistency. Act as a liaison between the character team and resort leadership—sharing feedback, updates, and creative ideas. Support events, lobby greetings, and family experiences with enthusiasm and professionalism. Maintain a safe and enjoyable environment for both guests and performers. Ensure costume care, cleanliness, and proper handling at all times. Assist with scheduling, coaching, and training team members. Step into a character role when needed to support the operation. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment. Qualifications 1–2 years of supervisory experience preferred. Character performing or entertainment experience (a plus but not required). A high school diploma or equivalent. Strong communication and interpersonal skills. Ability to create a fun, engaging environment for guests of all ages. Willingness to perform in a character costume weighing up to 15 lbs. Ability to stand, walk, bend, and move energetically throughout the shift. Ability to communicate clearly and effectively in English (bilingual a plus). Knowledge of basic safety procedures and performance protocols. Must be at least 18 and have a valid driver’s license to drive company golf carts Required to pass a background check, drug test, and verify eligibility to work in the U.S. Westgate Resorts is a Smoke and Tobacco-Free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate May require flexible scheduling, including weekends, holidays, and evenings. Additional Information Why Westgate? Comprehensive health benefits – medical, dental and vision Paid Time Off (PTO) – vacation, sick, and personal Paid Holidays 401K with generous company match Get access to your pay as you need it with our Daily Pay benefit Family benefits including pregnancy, and parental leave and adoption assistance Wellness Programs Flexible Spending Accounts Tuition Assistance Military Leave Employee Assistance Program (EAP) Life, Disability, Accident, Critical Illness & Hospital Insurance Pet Insurance Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) Advancement & development opportunities Community Involvement Programs Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Responsibilities

As a Character Team Supervisor, you will lead a team of character performers to create memorable experiences for guests. You will oversee daily operations, support performers, and ensure high-quality interactions and performances.