Chargé de relation clients H/F at Edenred France

Montrouge, Ile-de-France, France -

Full Time

Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

0.0

Posted On

13 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Relationship Management, Portfolio Management, Conflict Resolution, B2B Customer Service, French Fluency, CRM Software, Microsoft Office Suite, Client Loyalty, Administrative Tracking, Diplomacy

Industry

Financial Services

Description

Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to join Edenred and get ready to thrive in a global company that will offer you endless opportunities. Edenred is all about meritocracy. You come as you are, and you contribute. Indeed, the Edenred Group recognizes, recruits and develops all talents and singularities. We are committed to preventing all forms of discrimination and to providing all our candidates with equal opportunities regardless of their gender and gender expression, disability, origin, religious belief and sexual orientation or any other criteria. Résumé du poste** En tant que Chargé de relation clients H/F, vous serez le point de contact privilégié de nos clients, garantissant leur satisfaction et contribuant au développement de la relation commerciale avec La Compagnie des Cartes Carburant. Responsabilités** * Gérer un portefeuille de clients existants (professionnels et entreprises). * Répondre aux demandes des clients par téléphone, email et chat, en apportant des solutions claires et rapides. * Conseiller les clients sur l'utilisation de nos produits et services (cartes carburant, services associés). * Traiter les réclamations et les litiges de manière professionnelle et efficace. * Participer à la fidélisation de la clientèle et à l'identification de nouvelles opportunités commerciales. * Assurer le suivi administratif des dossiers clients (mises à jour, commandes, etc.). * Collaborer étroitement avec les équipes commerciales et techniques pour garantir un service client optimal. * Contribuer à l'amélioration continue de nos process et outils de relation client. Qualifications** * Bac +2 minimum en commerce, gestion ou relation client. * Expérience significative (2 ans minimum) sur un poste similaire, idéalement dans le secteur des services aux entreprises. * Excellente maîtrise du français (oral et écrit) avec une parfaite élocution. * Sens aigu du service client, de l'écoute et de la diplomatie. * Capacité à gérer plusieurs tâches simultanément et à travailler sous pression. * Proactivité, autonomie et esprit d'équipe. * Maîtrise des outils bureautiques (Pack Office) et d'un CRM. * Une connaissance du secteur des carburants ou des services B2B serait un plus. Apply now and Vibe with Us! The Edenred State of mind - We are a unique company. We are looking for new employees who will embrace the Edenred adventure with the same intensity and passion as we do. They will feel right at ease at Edenred because they like to push back the boundaries, try new things, constantly improve, win and grow. We need women and men who share our ambition, who are looking to perform, challenge us and themselves to move forward every day. We are looking for women and men who want to vibe with us.

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Responsibilities

Act as the primary point of contact for professional and corporate clients to ensure satisfaction and develop commercial relationships. Manage client portfolios, handle inquiries and disputes, and collaborate with technical and sales teams to optimize service processes.