EDUCATION DESIRED :

General Equivalency Diploma

The position reports to the Financial Crime Manager and is responsible for the support of the Exceptions business processes within the FIS Birmingham office. The position has no direct reports.

• To log & review new dispute cases and perform an assessment of the cases status (chargeback rights, no chargeback rights)
• To process dispute administration tasks including the collation of customer declarations
• To monitor and act on agreed process through to completion
• To maintain knowledge of scheme requirements including updates and advise of changes required.
• To identify the best method for recovery of funds including the appropriate chargeback reason code should be identified
• To complete processes in a timely and efficient manner to meet Scheme timeframes
• To review customer section 75 claims and make a pay / no pay recommendation to the client