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JOB DESCRIPTION

CENCORA is looking for a Chargeback Analyst to join us in our New Site on Heredia, under the general supervision of the Manager/Supervisor of Contracts & Chargebacks Administration, who manages the timely and accurate processing, maintenance, and reconciliation of contract price and membership files.
THIS IS AN HYBRID POSITION - 2 days in the office weekly.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Requires broad training in fields such as business administration or accounting that generally can be obtained through the completion of a two-year degree or equivalent combination of experience and education. Normally requires a minimum of three (3) years of related and progressively responsible experience in a fast-paced, volume-driven, and transactional environment; previous research experience preferred.

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Strong understanding of Contracts & Chargebacks preferred
• Ability to communicate effectively both orally and in writing
• Ability to work well in a team environment
• Strong organizational skills; attention to detail
• Ability to perform tasks with a high degree of accuracy; thorough
• Strong interpersonal skills
• Strong analytical skills; ability to analyze data/situations
• Ability to make effective decisions to achieve goals
• Ability to work through difficult tasks
• Resourceful in pursuing or recommending new ideas and/or procedures
• Ability to implement processes resulting in satisfactory audit practices
• Proficiency with Microsoft Excel

EQUAL EMPLOYMENT OPPORTUNITY

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returne

• Responsible for timely updates of all contract pricing and membership information in the contract management system.
• Performs in-depth analysis of contract discrepancies; identifies the source of the issue and decides on the appropriate action needed to resolve the issue; complex issues may require the coordination of ICS, Distributors, and manufacturers.
• Reconciles chargebacks by approved guidelines.
• Maintains frequent contact with distributors and manufacturers to resolve discrepancies.
• Ensures timely and effective communication with Suppliers/Customers/Group Purchasing Organizations (GPOs) to exchange information about contracts and chargeback resolution and process enhancements;
• Handles sensitive internal and external customer inquiries related to Contracts and chargeback Administration.
• Attends and leads meetings and conference calls as needed Supports the implementation of management initiatives and works closely with customers and other functional areas to improve processes.
• Ability to attend meetings and provide valuable insight into problem resolution, suggesting department improvements professionally.
• Performs related duties as assigned.
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