An excellent opportunity has arisen for a Charging & Income Officer. The purpose of the role is to ensure that charges are correctly invoiced/billed and issued to clients or their representatives to enable the settlement of accounts by the required due date.
The role will also involve the reconciliation of non-residential care accounts whose services have ended in order to ensure services are charged for accurately. This includes the logging, investigation and resolution tracking of any queries/disputes raised by clients and/or their representatives.
The role will also require other administration tasks, e.g. creation and processing of the 4-weekly invoicing load, refund processing.

ESSENTIAL SKILLS AND ATTRIBUTES:

• Minimum level of English and Maths at Grade C/level 5 GCSE or above.
• Experience of working in billing/invoicing and reconciliations control environment.
• Proven customer service experience, dealing with individuals some of whom will be vulnerable.
• Good level of ICT literacy, specifically a good working knowledge of the Microsoft applications Excel, Word and Outlook.
• Attention to detail and able to work to a high degree of accuracy when processing a large volume of transactions.
• Excellent communication skills both written and verbal.
• Excellent time management and organisation skills to meet deadlines and demands.
• A disciplined team player comfortable with hybrid working patterns.

• To manage invoice production requests received from various sources and systems, producing accurate invoices and statements for despatch.
• Daily point of contact for queries received both internally and externally via phone, email and post, chase responses from appropriate teams and ensure all parties are kept informed of progress where necessary.
• To reconcile accounts using a variety of systems and controls and measures to enable a settlement figure to be produced.
• Administration tasks to enable recovery workflows to be followed, including accurate allocation of unapplied payments.
• To process payments and refunds including processing Direct Debit mandates and the administration of Direct Debits, i.e. AUDDIS, ARUDD, and ADDACS returns.
• Assist with KPI reporting to our Clients.
• Participate in the review of existing processes and support the implementation of process improvements.
• As required, attend and contribute to meetings locally or departmentally.
• To ensure that all work processed complies with Service Level Agreements, regulatory and audit requirements.
• Any other duties as required within the grade of the post.