CHARITY RELATIONSHIP ACCOUNT MANAGER / EMPLOYEE ENGAGEMENT PROGRAM COORDINATOR

Kits for a Cause connects companies and individuals to local charities and provides them with a tailored team-building activity and/or corporate giving program. They make it fun, easy, and impactful and ensure that the experience is turnkey, down to providing the hand-picked essential items for each charity partner.
Are you passionate about making a difference in the world? Do you thrive on building meaningful relationships and driving impactful programs? Kits For a Cause is seeking a dynamic and driven individual to join our team as a Charity Relationship Account Manager / Employee Engagement Program Coordinator.

QUALIFICATIONS:

• Knowledge and/or experience of the NFP and charities sector (required)
• 2-3 years of account management, relationship management, and business development experience (required)
• Degree/Diploma in Business/Communications/Social Sciences/Event Management/Fundraising or relevant work experience would be an asset
• Event planning/management experience would be an asset
• Planning and logistics experience would be an asset
• Charitable fundraising experience is not necessary but would be an asset
• Experience using an online data management system (required), working knowledge of KEAP and BUSINESS VISION would be an asset

SKILLS AND ATTRIBUTES:

• Have a passion for helping charities and NFPs in these challenging times
• Ability to build, deepen, and maintain charity and donor relationships
• Incredible attention to detail, highly organized
• Ability to prioritize and multitask in a fast-paced environment with tight turnaround times and manage a pipeline of 20+ programs and events at any given time.
• Excellent verbal and written communication skills
• Easy to adapt and be flexible to the needs of clients and the NFP sector
• Purpose-driven individual who understands the power of our program and the opportunity at hand - each successful day creates a positive local impact
• Ability to work with small to large organizations, NFPs, Charities, and Donors.
• A team player who loves helping people and making a difference.
• Must be inclusive and empathetic to those in need

Relationship Management (40%):

• Educate, build, onboard, maintain, and support charities/NFPs to help them achieve their program needs and fundraising goals. Act as a point of contact to provide new donors and donation opportunities through the Kits for a Cause Program for various organizations
• Ensure all departments, locations, and affiliated branches are kept up to date on how we can help them.
• Create customized programs and provide appropriate product solutions as well as everything that is needed in real-time for charities.
• Create awareness of our three donation programs among clients, donors, and charities.
• Design corporate employee engagement/CSR programs and match groups to charities aligned with their cause and geographic location.
• Deliver professional and timely client communications across various channels.
• Meet and exceed individual goals and team KPIs

ProgramLogistics (30%):

• Manage product orders within provided timelines and budgets.
• Liaise with the purchasing team for the current needs of the clients.
• Coordinate timely and accurate supply orders.
• Provide clients with clear instructions for shipping, receiving, program setup, flow and all details.
• Prepare agenda and virtual toolkits for all programs to ensure a seamless experience.

Administrative Tasks (15%):

• Maintain an up-to-date client contact database using our CRM system.
• Ensure accurate and timely updates to pipeline tools based on the client journey.

Creative (15%):

• Offer creative insights and ideas to enhance engagement and program impact.
• Customize written materials to align with various brand voices.
• Utilize Canva to create visually appealing program materials.