QUALIFICATIONS

• Core GCSE qualifications in English & Maths (Desirable)

EXPERIENCE

• Experience of working in retail or customer focussed roles (Desirable)

SKILLS/ABILITIES

• Excellent customer service skills, with a friendly manner and proactive attitude (Essential)
• Take pride in delivering an excellent service (Essential)
• Ability to manoeuvre stock by hand and lift heavy loads (Essential)
• Ability to work under pressure during busy periods (Essential)
• Excellent communication skills (English language) (Essential)
• Basic grasp of community languages: Urdu, Gujarati, Arabic etc. (Desirable)
• Basic skills in Microsoft Office packages – especially Excel (Desirable)

THE ROLE

Ummah Welfare Trust is looking for an enthusiastic, hard-working and organised charity shop assistant to carry out the duties required to run our charity shop.

MAIN DUTIES

• Provide an excellent customer service;
• Ensure the shop is welcoming, attractive, well stocked, clean and tidy;
• Overseeing the Clothing bank and Donated Goods;
• To help increase the charity shop sales;
• To work flexibly in collaboration with colleagues to help deliver the charity’s objectives.

SPECIFIC DUTIES & RESPONSIBILITIES:

• Provide an excellent face-to-face and telephone customer service;
• Open and close the shop punctually;
• Keep shop floor and window displays well stocked, presented and replenished;
• Ensure all areas of the shop are maintained, secure, meet health & safety requirements are clean and tidy;
• Operate tills & accept all forms of payment (i.e. cash, credit card etc.);
• Accept monetary donations for UWT and provide donors with an official receipt;
• Maintain daily float and keep records of daily and weekly takings;
• To maintain daily float, weekly financial records and carry out banking protocols;
• Accept and sort suitable donated goods in line with the trust’s policies;
• To assist in taking stock counts and stock takes, and keeping this up to date;
• Pricing goods in accordance with UWT’s pricing policy;
• Communicate all shop requirements to the relevant UWT colleagues;
• Accept and check deliveries;
• Ensure recycling bank and its vicinity are kept clean and safe; and
• To carry out any other duties that are commensurate to this post.