Charter Account Manager at POLYNESIAN ADVENTURE TOURS LLC

Honolulu, Hawaii, United States -

Full Time

Start Date

Immediate

Expiry Date

30 Jul, 26

Salary

27.0

Posted On

01 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Sales, Customer Service, Account Management, Google Suite, Microsoft Office, Communication, Time Management, Organizational Skills, Relationship Building, Quoting, Problem Solving

Industry

Hospitality

Description

About Us: At Polynesian Adventure, we are leaders in the charter bus industry, shaping the future of travel by offering world-class transportation solutions. We work with a diverse clientele—from international visitors and corporations to schools and professional sports teams. Our mission is to deliver unparalleled service and innovation in the charter industry. Position Overview: As a Charter Account Manager at Polynesian Adventure, you’ll be the driving force behind client relationships. Your main goal is to increase sales and profitability by managing key accounts, delivering excellent customer service, and helping maintain Polynesian Adventure's position as a top provider in the charter bus industry. You'll play a pivotal role in identifying client transportation needs, providing timely and accurate quotes, and collaborating closely with our Operations and Accounting teams to ensure smooth and successful trips. Whether working with universities, tour operators, or corporate clients, you’ll be at the forefront of our sales efforts, leading the way in shaping the future of travel. Key Responsibilities: * Develop and maintain a deep understanding of Polynesian Adventure charter services, consistently delivering tailored solutions to meet client needs. * Build and nurture long-lasting relationships with clients through proactive communication and exceptional customer service. * Provide accurate and timely quotes for charter services, responding to inquiries within 24 business hours. * Champion Polynesian Adventure as the premier transportation provider, enhancing our reputation within our industry and local communities. * Collaborate with the Operations team to ensure resource availability and address any specific requirements for trips. * Process and review new charter orders, ensuring that all details are properly handled for a seamless experience. * Participate in Industry activities (social events, conferences, trainings which maybe outside of normal business hours) and travel to other islands as needed. What You’ll Bring: Education & Experience: High school diploma or equivalent required. A minimum of 2 years in a sales or customer service role, or a combination of relevant education and experience. Skills & Qualifications: * Strong proficiency in Google Suite (Sheets, Docs, Drive Gmail) MS Office (Word, Excel, Outlook). * Ability to work independently and as part of a dynamic team. * Excellent communication, both written and verbal. * Strong attention to detail, time management, and organizational skills. * Proven ability to build and maintain professional relationships with clients and colleagues. Why Join Us? * Competitive salary and 401k with company match. * Comprehensive benefits package including medical, dental, and vision. * Paid time off and holidays. * Voluntary supplemental insurance coverage offered. Benefits: * Medical, Dental, Vision and Drug Insurance * 401(k) with a generous company match! * Paid time off * Employee Assistance Plan * Pet Insurance * Employee discount * Advancement opportunities * Free Parking Polynesian Adventure Tours, LLC, is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

Responsibilities

The Charter Account Manager is responsible for managing key client accounts to increase sales and profitability while ensuring high-quality service. They will collaborate with operations and accounting teams to process orders and coordinate successful transportation solutions.