Chat Advocate at OppFi

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Full Time

Start Date

Immediate

Expiry Date

12 Jan, 26

Salary

64755.0

Posted On

14 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Chat Support, Multitasking, Responsiveness, Detail-Oriented, Critical Thinking, Time Management, Written Communication, Empathy, Adaptability, Team Player

Industry

Financial Services

Description

OppFi is a leading tech-enabled digital finance platform that works with banks to provide financial products and services for everyday Americans. Through a transparent and responsible platform, which includes financial inclusion and excellent customer experience, the Company supports consumers who are turned away by mainstream options to build better financial health. We are a team of caring, innovative, and inclusive individuals who thrive in being immersed in diverse talents, expertise, perspectives, and backgrounds. Our employees approach every new challenge with an unparalleled ability to see what could be rather than settle for what is. Our business principles guide us and create an open and collaborative culture where we improve 1% every day, and the best ideas always win! We welcome individuals who want to make an impact in the financial system by facilitating credit access, expanding financial inclusion, promoting financial health, and delivering exceptional customer service. A few other fun facts about us. OppFi is one of the top consumer-rated financial platforms online, maintaining a 4.5/5.0-star rating on Trustpilot. We are a 2025 Crain’s Fast 50™ company and were named on Built In's 2025 Best Places to Work in Chicago. What you get to do: We seek a highly skilled and detail-oriented individual to join our dynamic and engaging team as a Chat Advocate. As a Chat Advocate, you will be responsible for providing exceptional customer service through chat interactions. You will be expected to chat with three customers simultaneously and respond to each customer within 30 seconds. Required Skills: Minimum of 2 years of previous experience in customer service in chat Ability to type 60-80 words per minute (WPM) and 98% accuracy Multitasking: Ability to handle multiple chats simultaneously while maintaining quality and responsiveness. Responsiveness: Quick response time to inquiries and proactive engagement with customers. Answer chats promptly (within 10 seconds) Work within multiple chats (3) simultaneously Detail-oriented: Attentiveness to accuracy and precision in communication, ensuring thorough responses to customer queries. Critical thinker: Skill in analyzing information and situations to provide effective solutions and recommendations. Excellent time-management skills Excellent written communication skills Empathy: Capacity to understand and relate to customers' needs, providing support and guidance with compassion. Ability to adapt quickly to change Able to work under pressure Team player, willing to help in all situations Excellent customer service skills Confident in working with others What you will bring to the team: Drive business through excellent customer service at every step of the application process Build relationships via electronic communication Using provided resources to help navigate customers through the Instant Bank Verification process by providing troubleshooting tips Review and evaluate customer’s financial documents and financial research history Collaborate with Underwriters, Customer Service representatives, and Loan Processors to process loan applications in an expedited fashion Identify process bottlenecks and inefficiencies and suggest improvements Act as a subject matter expert regarding the Bank Verification Troubleshooting step of the application process Answer chats promptly (within 10 seconds) Work within multiple chats (3) simultaneously Identify valid documents required for the application process. Desired Skills Strong knowledge base and understanding of the financial lending industry Reports to: Senior Online Customer Service Manager Job Level: Entry level Total Rewards and Benefits: At OppFi, we are committed to fostering a fair and equitable workplace. The compensation range for this role reflects our good faith compensation estimate for this position. Final offers are determined based on a myriad of factors including, but not limited to experience, skills, qualifications, and other relevant business considerations. Candidates are encouraged to discuss compensation expectations during the hiring process. In addition to base pay, the total compensation package includes eligibility and potential for performance-based bonuses and equity grants dependent upon the role and job level. OppFi offers a flexible, remote environment, 401(k) matching program, and generous paid time off. Other benefits include medical, dental, and vision coverage, and tuition reimbursement. Additional benefits include DoorDash DashPass, Figo pet insurance, Rocket Lawyer, and access to LinkedIn Learning. OppFi also offers Fringe, a lifestyle benefits platform that allows employees to decide how to spend rewards from dozens of vendors like Uber, DoorDash, and UrbanSitter. #LI-Remote Compensation Range: $39,245—$64,755 USD EEO Statement: OppFi is an equal opportunity employer and does not discriminate based on any actual or perceived legally recognized protected bases under local, state, federal law, or regulations. Our goal as a company is to build an equitable workplace that actively works to dismantle systems of oppression in our processes, procedures, and interactions. We aim to help our employees thrive where they work and beyond. Check out our Culture page here. As part of OppFi’s commitment to providing equal opportunity to qualified individuals, OppFi will ensure that persons with disabilities are provided reasonable accommodation as defined by applicable laws and organizational policies. If reasonable accommodation is needed to participate in the job application or interview processes or job requirements, please contact our People Team at recruiting@oppfi.com. Pursuant to the requirements of the California Consumer Privacy Act, OppFi is providing the "OppFi California Employee Privacy Policy", which details the categories of personal information collected and your rights under the policy. If you are a California resident, please review the policy here: https://www.oppfi.com/careers/. The information in this document is for general informational purposes only. It is not intended to be an all-inclusive list or description of the organization and its requirements for positions and employees. OppFi reserves the right to modify or change the information on this document at its discretion.

Responsibilities

As a Chat Advocate, you will provide exceptional customer service through chat interactions, managing multiple chats simultaneously. You will assist customers with the Instant Bank Verification process and collaborate with various teams to expedite loan applications.