Chat & Community Support Specialist at NoGigiddy

Sacramento, California, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Sep, 26

Salary

21.0

Posted On

07 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Live Chat Support, Community Management, Written Communication, Conflict De-escalation, Multitasking, Customer Support Tools, Documentation

Industry

technology;Information and Internet

Description

ABOUT NOGIGIDDY NoGigiddy is a digital platform built for gig workers, side hustlers, and anyone building an income outside the traditional 9-to-5. We connect our community with real earning opportunities — remote jobs, surveys, gig platforms, and financial tools — all in one place, free to access, no gatekeeping. We built what we wish had existed, and we hire people who actually get it. THE ROLE When users have questions — about offers, the platform, or anything in between — you're there. As our Chat & Community Support Specialist, you'll handle live chat support, respond to community posts, and ensure every user feels heard and helped. No degree required — just fast typing, clear communication, and a genuine interest in helping people. RESPONSIBILITIES Handle live chat inquiries on the NoGigiddy platform and respond within SLA targets Monitor and respond to user posts in community spaces — Discord, Facebook Group, and social comments Resolve common issues (offer questions, account issues, navigation help) with accuracy and warmth Escalate complex or sensitive issues to the appropriate team with full documentation Contribute to the help center knowledge base Flag trends in user issues or feedback to the product and content teams Maintain consistent tone and quality across all support touchpoints REQUIREMENTS No degree required Fast, accurate typing — live chat moves quickly Excellent written communication — clear and empathetic Able to handle multiple conversations simultaneously without dropping quality Patient with frustrated users — you de-escalate, you don't match energy Familiarity with support or chat tools (Intercom, Zendesk, Crisp, or similar) is a plus BENEFITS Hourly pay of $15–$21/hr Fully remote Flexible scheduling across support windows Paid training on platform and support tools Access to the full NoGigiddy earning opportunity network Equal Opportunity Employer. NoGigiddy celebrates diversity and is committed to creating an inclusive environment for all team members.

Responsibilities

Handle live chat inquiries and respond to user posts across community platforms like Discord and Facebook. Resolve common account and platform issues while escalating complex cases to the appropriate teams.