Chat Customer Service Representative at Percepta South Africa

Bacolod, Negros Island Region, Philippines -

Full Time

Start Date

Immediate

Expiry Date

11 Oct, 26

Salary

0.0

Posted On

13 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Customer Service, Email Hosting, Messaging Platforms, Problem Solving, Digital Communication, Account Configuration, Webmail, Computer Navigation

Industry

Outsourcing/Offshoring

Description

Your potential has a place here with TTEC’s award-winning employment experience. As a Chat Customer Service Representative working onsite in Bacolod, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all! We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Bacolod, Monday to Friday from 10am to 3pm at Level 2 Robinsons Cybergate Center, Araneta Avenue, Singcang Airport. What You’ll Do Do you enjoy solving technical problems while helping customers? As a Chat Technical Support Representative, you'll provide first-level technical support for email hosting and messaging platforms. You'll troubleshoot technical concerns, guide customers through solutions, and deliver an exceptional customer experience through chat, email, or other digital channels. During a Typical Day, You’ll Assist customers with email-related concerns such as login issues, password resets, account setup, and troubleshooting Diagnose and resolve basic to moderately complex technical issues involving webmail, email clients, and account configurations Guide customers through step-by-step solutions with clear and professional communication Document customer interactions and resolutions accurately in the system Escalate unresolved or complex technical concerns to the appropriate support teams What You Bring to the Role Completed Senior High School, at least 2 years of college, or a graduate of any IT-related course At least 1 year of technical support or troubleshooting experience; BPO experience is an advantage Basic knowledge of email systems, internet troubleshooting, and computer navigation Strong communication, customer service, and problem-solving skills What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives Visit https://mybenefits.ttec.com/ for more information. A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Responsibilities

Provide first-level technical support for email hosting and messaging platforms via chat and email. Troubleshoot account issues, guide customers through solutions, and document interactions in the system.