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Chat Support Agent at ADF Medical Services Inc.

Westlake, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

0.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Problem solving, Customer service, Chat support, CRM, Data entry, HIPAA compliance, Patient confidentiality, Multitasking, Professionalism

Industry

Advertising Services

Description

We're hiring a friendly and responsive Chat Support Agent to assist our patients and clients through our digital chat platform. If you're a great communicator who enjoys helping people solve problems online — this role is perfect for you. Role: Chat Support Agent Department: Customer Support & Patient Services Location: Fully Remote Type: Full-Time / Part-Time What You'll Do: Respond to patient and client inquiries promptly through our chat platform Provide accurate information on services, appointments, billing, and general support Handle multiple chat conversations simultaneously with professionalism Document all interactions accurately in our CRM and support systems Escalate complex or sensitive issues to the appropriate team Deliver a consistently warm and professional experience in every chat Follow all HIPAA guidelines and patient confidentiality protocols What We Offer: Competitive pay Health, dental & vision benefits (full-time employees) Paid time off & paid holidays Flexible shift options Supportive team environment and ongoing coaching Career growth opportunities within ADF Medical Services

Responsibilities

Respond to patient and client inquiries promptly via a digital chat platform while maintaining accurate documentation in CRM systems. Handle multiple simultaneous conversations and escalate sensitive issues according to HIPAA guidelines.