OVERVIEW

We are seeking a dedicated and enthusiastic Chat Support to join our dynamic team. This role is essential in providing exceptional service to our clients and ensuring their needs are met efficiently. The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to handle various inquiries with professionalism. Multilingual candidates are highly encouraged to apply as we serve a diverse clientele.

EXPERIENCE

• Previous experience in customer support or client services is preferred.
• Bilingual or multilingual abilities are a significant advantage.
• Proficiency in data entry with strong typing skills.
• Familiarity with call center operations is beneficial.
• Strong analytical skills to assess customer needs and provide appropriate solutions.
• Excellent communication skills in English, both verbal and written.
• Basic chat handling experience is a plus.
• Proficient computer skills is a plus not a must. Join our team as a Chat Support Rep and be part of an organization that values dedication, teamwork, and exceptional service!
  Job Types: Full-time, Part-time
  Pay: $22.33 - $26.90 per hour
  Expected hours: 15 – 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance
• Work from home

People with a criminal record are encouraged to apply
Work Location: Remot

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information regarding products and services to enhance customer satisfaction.
• Assist customers with order processing, returns, and troubleshooting issues.
• Maintain detailed records of customer interactions and transactions through data entry.
• Conduct outbound calls to follow up on customer inquiries or provide updates.
• Collaborate with team members to resolve complex issues and improve service delivery.
• Utilize Microsoft Office tools effectively for documentation and reporting purposes.
• Uphold high standards of phone etiquette and professionalism during all interactions.