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Chat Support Agent at Lawn Plus Canada

Westlake, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

04 Jul, 26

Salary

39.99

Posted On

05 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Chat support, Customer service, Written communication, Grammar, Typing, Multitasking, CRM software, HIPAA compliance, Patient confidentiality, Problem solving, Professionalism

Industry

Description

We're hiring a friendly and responsive Chat Support Agent to assist our patients and clients through our digital chat platform. If you're a great communicator who enjoys helping people solve problems online — this role is perfect for you. Role: Chat Support Agent Department: Customer Support & Patient Services Location: Fully Remote 🕐 Type: Full-Time / Part-Time What You'll Do: Respond to patient and client inquiries promptly through our chat platform Provide accurate information on services, appointments, billing, and general support Handle multiple chat conversations simultaneously with professionalism Document all interactions accurately in our CRM and support systems Escalate complex or sensitive issues to the appropriate team Deliver a consistently warm and professional experience in every chat Follow all HIPAA guidelines and patient confidentiality protocols What We're Looking For: 1+ year of chat support or online customer service experience Strong written communication and grammar skills Typing speed of 45+ WPM with accuracy Ability to multitask and stay calm under pressure Comfortable with chat platforms, CRM tools, and digital systems Reliable high-speed internet and a quiet dedicated workspace Healthcare or medical background is a plus but not required What We Offer: Competitive pay Health, dental & vision benefits (full-time employees) Paid time off & paid holidays Flexible shift options Supportive team environment and ongoing coaching Career growth opportunities within ADF Medical Services

Responsibilities

The Chat Support Agent will respond to patient and client inquiries through a digital platform while maintaining accurate documentation in CRM systems. They are responsible for providing information on services and billing while adhering to HIPAA guidelines and patient confidentiality protocols.