Smart Capital Center operates at the intersection of Generative AI, Finance, and Real Estate, delivering cutting-edge automation and analytics to streamline real estate investment and financing. Our clients include major U.S. real estate players like JLL, Pacific Life Insurance, KeyBank, and others.
Smart Capital Center is a fastgrowing financial services company that prides itself on providing innovative solutions and exceptional customer service to our clients. As a Chat Support Agent, you will play a vital role in helping us achieve these goals by providing efficient and effective support to our customers through our online chat platform. This position combines technical knowhow with excellent communication skills, making it a great opportunity for those who are looking for a dynamic and challenging role.

Responsibilities:

• Respond to customer inquiries and concerns through our online chat platform
• Provide accurate information and solutions to customer queries in a timely manner
• Identify and address customer needs in a friendly and professional manner
• Utilize our knowledge base and resources to provide efficient and effective support
• Provide feedback to improve processes and procedures to ensure customer satisfaction
• Collaborate with other teams within the company to resolve customer issues
• Stay updated on the company’s products and services to effectively assist customers
• Ensure all interactions with customers are accurately documented in our systems

Requirements:

• 2 years of experience in a customer service or technical support role
• Excellent communication skills, both written and verbal
• Proficient in using various chat support platforms and tools
• Familiarity with financial terminology and concepts, preferred
• Ability to work in a fastpaced environment and handle multiple tasks simultaneously
• Quick learner with a passion for staying updated on industry trends and new technologies
• Strong problemsolving skills and attention to detail
• Ability to work independently and as part of a team
• Flexible schedule to accommodate varying shifts when needed
• Customercentric mindset and a desire to provide exceptional service to our customers

THE PAY RANGE FOR THIS ROLE IS:

40,000 - 50,000 USD per hour(Remote (Lakewood, New Jersey, US)

Responsibilities:

• Respond to customer inquiries and concerns through our online chat platform
• Provide accurate information and solutions to customer queries in a timely manner
• Identify and address customer needs in a friendly and professional manner
• Utilize our knowledge base and resources to provide efficient and effective support
• Provide feedback to improve processes and procedures to ensure customer satisfaction
• Collaborate with other teams within the company to resolve customer issues
• Stay updated on the company’s products and services to effectively assist customers
• Ensure all interactions with customers are accurately documented in our system