Chat Support Assistant at Invicta Software

, , United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jul, 26

Salary

60000.0

Posted On

04 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Chat support, Customer service, Written communication, Problem-solving, Troubleshooting, CRM systems, Time management, Multi-tasking, Technical aptitude, Attention to detail, Customer-centric mindset, Interpersonal skills

Industry

Software Development

Description

Job Title: Chat Support Assistant About the Role Invicta Software is seeking a dedicated and personable Chat Support Assistant to join our customer experience team. In this role, you will be the first point of contact for our users, providing timely and effective support through live chat. Your ability to communicate clearly and resolve issues efficiently will play a vital role in enhancing customer satisfaction and strengthening our brand reputation. This position offers an exciting opportunity to work in a fast-paced environment where your problem-solving skills and empathy will directly impact our clients' experience. Key Objectives Deliver exceptional real-time support via chat to users of Invicta Software’s products. Assist customers by answering inquiries, troubleshooting issues, and guiding them through solutions. Collaborate with internal teams to escalate and resolve complex problems effectively. Maintain accurate records of customer interactions and feedback to support continuous improvement. Responsibilities Respond promptly and professionally to customer inquiries through live chat platforms. Diagnose and resolve customer issues or escalate as necessary to specialized teams. Provide clear, concise, and friendly communication tailored to each customer’s needs. Document all interactions accurately in the customer support system. Stay up to date with product knowledge and company policies to deliver accurate information. Contribute to the development of FAQs, guides, and support materials. Maintain a positive and patient attitude when handling challenging situations. Qualifications & Skills High school diploma or equivalent; additional education or certifications in customer service is a plus. Proven experience in chat support, customer service, or related roles. Excellent written communication skills with strong attention to detail. Ability to multi-task and manage time efficiently in a dynamic environment. Familiarity with CRM systems and chat support software is preferred. Strong problem-solving skills and a customer-centric mindset. Comfortable working independently as well as part of a team. Basic technical aptitude and willingness to learn new software tools. Benefits Competitive salary with performance-based incentives. Comprehensive health, dental, and vision insurance plans. Opportunities for professional growth and skill development. Flexible work hours with remote work options. Supportive and inclusive company culture. Access to the latest tools and technologies in customer support.

Responsibilities

The Chat Support Assistant will provide real-time support to users by answering inquiries and troubleshooting product issues via live chat. They are also responsible for documenting interactions accurately and collaborating with internal teams to resolve complex problems.