Chat Support Assistant at Invicta Software

, , United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

65000.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer support, Technical troubleshooting, Live chat, Email support, Problem-solving, Written communication, Multitasking, CRM tools, Software diagnostics, Documentation, Attention to detail, Customer satisfaction

Industry

Software Development

Description

Job Title: Chat Support Assistant About the Role Invicta Software is seeking a dedicated and personable Chat Support Assistant to join our dynamic customer service team. This role is vital in delivering timely, accurate, and friendly support to our users, ensuring a seamless experience with our software solutions. If you enjoy problem-solving, communicating clearly, and helping customers navigate technical challenges, this position offers an exciting opportunity to grow within a forward-thinking tech company. Key Objectives Provide prompt and effective support via live chat or email to users encountering software issues or seeking information. Maintain a high standard of customer satisfaction by delivering clear, concise, and empathetic communication. Collaborate with internal teams to escalate and resolve complex technical problems efficiently. Contribute to continuous improvement of support processes and knowledge base resources. Responsibilities Respond to customer inquiries through live chat or email in a professional and courteous manner. Diagnose and troubleshoot common software issues by guiding users step-by-step. Document interactions and solutions accurately in the support system. Identify recurring problems and communicate feedback to product and development teams. Assist in updating and maintaining internal knowledge base articles. Manage multiple chat conversations efficiently while maintaining quality and attention to detail. Stay informed about product updates, features, and industry best practices to provide relevant assistance. Qualifications High school diploma or equivalent; associate or bachelor’s degree preferred. Previous experience in customer support, preferably in a software or technology environment. Strong written communication skills with excellent grammar and spelling. Ability to multitask and maintain composure in a fast-paced environment. Basic technical aptitude and willingness to learn new software systems. Familiarity with live chat platforms and CRM tools is a plus. Problem-solving mindset with attention to detail and a customer-first attitude. Benefits Competitive salary with performance-based incentives. Comprehensive health, dental, and vision insurance plans. Opportunities for professional development and career advancement. Flexible work hours and remote work options. Supportive and inclusive company culture focused on collaboration and innovation. Access to the latest tools and technologies in a growing software company.

Responsibilities

Provide prompt and effective technical support to users via live chat and email while diagnosing software issues. Document interactions accurately and collaborate with internal teams to resolve complex technical problems.