Chat Support Entry Clerk at Mount Family Group, LTD

, , United States -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

65824.0

Posted On

11 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Chat support, Customer service, Data entry, Written communication, Grammar, Spelling, Multitasking, Time management, Electronic health records, Empathy, Patience, Professionalism, Scheduling, Regulatory compliance

Industry

Description

Join our Medical Marijuana Clinic as a Chat Support Entry Clerk and play a vital role in delivering exceptional customer service in the health, wellness, and fitness industry. This position offers an exciting opportunity to engage directly with patients and clients, providing timely and accurate support through our chat platform. If you are detail-oriented, empathetic, and passionate about helping others, this role is perfect for you. Key Objectives Provide prompt, professional, and compassionate support to clients via chat communication. Accurately record and manage incoming inquiries, ensuring all information is properly documented. Assist the clinical and administrative teams by maintaining clear and organized chat logs. Contribute to a positive patient experience by addressing questions and concerns efficiently. Responsibilities Respond to client inquiries through chat in a timely and courteous manner. Document conversations and update patient records accurately in the system. Identify and escalate complex or sensitive issues to appropriate team members. Maintain confidentiality and comply with all relevant privacy and regulatory standards. Collaborate closely with healthcare providers and administrative staff to support clinic operations. Assist with scheduling appointments and providing general information about clinic services. Continuously improve knowledge of medical marijuana regulations and clinic policies. Requirements & Qualifications High school diploma or equivalent; additional education in healthcare or customer service is a plus. Previous experience in chat support, customer service, or administrative roles preferred. Strong written communication skills with excellent grammar and spelling. Ability to multitask and manage time effectively in a fast-paced environment. Familiarity with electronic health records (EHR) systems or data entry software is an advantage. Demonstrated empathy, patience, and professionalism when interacting with clients. Basic understanding of medical marijuana industry regulations is beneficial but not required. Benefits Competitive compensation with opportunities for growth. Comprehensive health and wellness benefits package. Supportive and inclusive work environment focused on patient care. Ongoing training and professional development opportunities. Flexible scheduling to promote work-life balance.

Responsibilities

Provide prompt and compassionate support to clients via chat while accurately documenting inquiries and patient records. Collaborate with clinical and administrative teams to ensure efficient clinic operations and address patient concerns.