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Chat Support Executive at Zameen Media Pvt. Ltd.
Lahore, Punjab, Pakistan -
Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Chat Support, Client Account Management, Grievance Handling, XML Feed Integration, Communication Skills, Follow-Up Skills, MS Word, Excel

Industry

Real Estate

Description
Zameen.com is looking to hire a ‘Chat Support Executive’ for its Bayut and Dubizlee Operations. Job Responsibilities: Responsible for provisioning the packages upon receiving invoices for new & existing accounts. Responsible for client account up gradation upon receiving invoices from different channels. Responsible for client account degradation upon expiration of client account. Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team). Responsible to setup XML feed Integration. Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations. Live chat support to all related web users. Providing after sales & support to all account managers. Job Requirements: Experience: 06 months - 1 Year (Email/Chat Support) Education: Must be a graduate Location: Gulberg, Lahore Shifts: Hybrid Gender: Both Position Level: Entry Level Should have very good command over spoken and special written English. Can communicate with Internal/external staff for their day-to-day queries & their quick fix. Preferably a graduate with a minimum 6 Months experience. Experience in Customer services role, preferably from a support/call center. Strong communication and follow-up skills. Have a working knowledge of computer software like MS Word and Excel.
Responsibilities
The Chat Support Executive is responsible for managing client accounts, including upgrades and downgrades, and handling grievances. They also provide live chat support and after-sales assistance to account managers.