Chat Support Specialist with Portuguese and English - Varna, Bulgaria at Sutherland

Varna, Varna, Bulgaria -

Full Time

Start Date

Immediate

Expiry Date

24 May, 26

Salary

0.0

Posted On

23 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Portuguese, English, Written Communication, Verbal Communication, Computer Literacy, Attention To Detail, Process Adherence, Shift Work

Industry

IT Services and IT Consulting

Description

Company Description About us! Sutherland is pioneering Customer Experience Management (CXM) Globally for 37 Years! As a powerhouse in automation and innovative solutions, we thrive on delivering exceptional service to our clients' customers across the globe. With a presence in 60 locations worldwide, including Bulgaria since 2008, we're a diverse team of over 2,000 dedicated individuals working across Sofia, Varna, Burgas, or from the comfort of home, serving in 17 languages! As a Customer Support Specialist, you will play a key role in delivering an exceptional customer experience. Serving as the first point of contact, you'll support our customers through chat, and email, ensuring their questions are answered and their issues are resolved with care and professionalism. Job Description Respond to customer inquiries via chat, and email Accurately document all customer interactions and case details in the CRM system Follow communication procedures, guidelines, and policies. Escalate complex or sensitive cases to the relevant internal teams while ensuring the customer is kept informed throughout Navigating multiple systems simultaneously Qualifications Native knowledge of Portuguese (C2) and good command of English (B2) Excellent written and verbal communication skills Strong computer literacy and the ability to navigate multiple systems and platforms with ease Strong attention to detail and the ability to follow processes and guidelines accurately Previous experience in a customer support or customer-facing role is an advantage Willingness to work on shifts Additional Information What We Offer: Relocation package to Varna Work from our Varna office 21 days of paid annual leave Additional health and life insurance Meal and gift vouchers Employee recognition programs Individual training for professional development Clear career prospects with internal promotion opportunities Modern and pleasant work environment with cozy relaxation areas

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Responsibilities

The specialist will serve as the first point of contact, responding to customer inquiries via chat and email, ensuring questions are answered and issues are resolved professionally. Responsibilities also include accurately documenting all customer interactions in the CRM system and escalating complex cases when necessary.