ABOUT BOTBUILDERS.COM

At BotBuilders.com, we’re obsessed with building world-class chatbot and AI solutions that make small and medium-sized businesses shine. As a four-time Inc 5000 winner, we’re growing like crazy while keeping our client-first vibe at the heart of everything we do. Join our tight-knit Phoenix team, where we treat everyone like family and have a blast delivering tech that drives real results!

JOB DESCRIPTION

As a ChatBot Account Manager, you’ll be the rockstar who keeps our clients happy and their chatbot projects soaring. You’ll dive into their business goals, manage relationships like a pro, and work hand-in-hand with our Chatbot Specialists to deliver jaw-dropping AI solutions. If you’re quick-witted, love chatting with clients, and thrive in a fast-paced, techy environment with room to grow, this role is your ticket to shine with a company that’s going places.

QUALIFICATIONS

• Bachelor’s degree in Business, Marketing, or a related field (or equivalent experience).
• 2+ years of account management or client-facing experience, ideally in tech, digital marketing, or SaaS.
• Quick-witted and able to think on your feet to solve problems and keep clients happy.
• Stellar communication skills, both written and verbal, to connect with clients and teams.
• Comfortable with tools like ClickUp, CRM platforms, or similar to stay organized.
• Tech-savvy with a knack for learning new software (bonus points for chatbot or AI experience!).
• Strong interpersonal skills and a positive, can-do attitude that fits our team’s great vibes.
• Ability to juggle multiple clients and priorities without breaking a sweat.
• Experience with platforms like ManyChat or Zapier is a plus but not required.

REQUIREMENTS

• Ability to Commute: Phoenix, AZ 85020 (Required)
• Work Location: 100% in-person
  Job Type: Full-time
  Pay: $60,000.00 - $80,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In perso

• Be the main point of contact for clients, guiding them from onboarding to project success.
• Understand client needs and align chatbot/AI solutions to their business goals.
• Communicate project updates, gather feedback, and handle client questions with a smile.
• Explain technical chatbot and AI features in a way that’s clear to non-techy clients.
• Collaborate with Chatbot Specialists to ensure projects meet quality standards and deadlines.
• Track client satisfaction, project progress, and key metrics, reporting as needed.
• Resolve client concerns or revision requests quickly and creatively.
• Stay on top of industry trends to bring fresh ideas to clients and the team.