Checkout Team Leader, IKEA Sukhumvit at Ikano-Retail

Bangkok, Bangkok, Thailand -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Cashier Service, Team Leadership, Staff Planning, Customer Relations, Cash Handling, Queue Management, Operational Problem Solving, Multi-tasking, Organization, Attention to Detail

Industry

Retail

Description

Company Description The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand – and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA. We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans. We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment. Job Description About the job To enable an easy buying experience for all customers throughout the complete payment process. Ensuring our checkout service is fast and efficient and cost effective for IKEA Store. Your assignment Ensure that our check-out co-workers have the knowledge, confidence, responsibility, authority and desire to support customer payment and that they achieve this in an efficient and simple way. Spend my working time in the checkout area, supporting the check-out co-workers and ensuring customers leave with a positive impression of the IKEA store. Follow up on the queuing policy and waiting times in the check-out area and take action to ensure we keep the agreed goals. Working with my manager to identify root cause of recurring problems, agreeing and implementing improved ways of working and following-up to ensure we have been successful in resolving the problem for future customers. Where appropriate work with my colleagues in other functions to implement changes which will improve our customers’ satisfaction. Develop our co-workers for ensuring they have the knowledge, confidence, responsibility. Authority and desire to support customer payment in order to an efficient and simple way. Spot checks and follow up the queuing policy, cash handling procedure every day for securing proper payment from customers. Support both store and customer relations goals and targets, action plans for achievement. Qualifications Your profile Solid understanding of the easy buying experience. Experience of cashier service in retail or fast-paced environment. Ability to prioritise and organise work, good attention to detail by being persistent, structured and accurate. Experience of working in a multi-tasking environment. Ability to prioritise and organise work and the work of others in order to make the most efficient use of the time available. Ability to plan staffing of cash line according to the customer flow. Ability to find solutions for customer and operational issues. Additional Information Please apply by 5 July 2026. Department: Customer Relations

Responsibilities

Lead the checkout team to ensure a fast, efficient, and cost-effective payment process for customers. Manage co-worker development, monitor queuing policies, and implement improvements to enhance customer satisfaction.