DESCRIPTION

Le Centre de santé Saint-Boniface est un centre de santé communautaire qui offre des services bilingues à la population d’expression française de Winnipeg et aux résidents de Saint-Boniface et de Saint-Vital. Les programmes et services au Centre sont offerts par une équipe interdisciplinaire.
Sous la supervision générale du gestionnaire du Centre de santé et à titre de membre d’une équipe, la personne travaille au sein de l’équipe de soins de santé primaires et fonctionne de façon autonome. Elle est responsable de l’administration du point d’interaction primaire avec les infirmières et infirmiers du centre d’appel. Elle s’occupe du service de première ligne et dirige par son exemple, tout en initiant la résolution de problèmes.

DESCRIPTION

Centre de santé Saint-Boniface is a community health centre that provides bilingual services to Winnipeg’s French-speaking population and St. Boniface and St. Vital residents. Programs and services at the Centre are provided by an interdisciplinary team.
Under the general supervision of the manager for the Centre de santé and as a member of a team, works within the primary care team and functions autonomously. Is responsible for the administration of the primary interaction point with the call centre nurses. Takes care of first-line service and guides by example, while initiating problem solving.

REQUIREMENTS

• Bachelor of Nursing degree,
• Certificate of competence issued by the College of Registered Nurses of Manitoba,
• One to three years of recent experience in telephone triage,
• Three to five years of clinical experience,
• Training in crisis intervention.
• Experience in emergency care or community health (an asset).
• Have an excellent knowledge of French and English, both oral and written.
• Be able to work efficiently in French within a team.
• Have thorough knowledge of health promotion, concepts of community development and program evaluation.
• Experience in education, professional assistance and performance management
• Any other appropriate combination of education and experience will be examined.
  Bilingual/French requirement nursing position grant may be available to you: www.gov.mb.ca/health/nurses/bfrng.html

RESPONSIBILITIES

• Provide services in keeping with the framework, mission, vision, philosophy, goals and objectives, standards, values, policies and procedures of the Centre de santé and the call centre and demonstrate, support and interpret them for the team.
• Functions autonomously.
• Offer services in keeping with the Registered Nurses Act, the instructions of the College of Registered Nurses of Manitoba, as well as the guidelines issued by the by the Canadian Nurses Association concerning telephone triage.
• Demonstrate an understanding of the legal responsibilities and risk management practices of telephone nursing services and function in keeping with them.
• Take part in orientation and ongoing training so as to track developments in clinical practice, regulations, laws, technical progress and call centre supervisor practices.
• Make sure that call centre nurses are aware of performance expectations, resources and changes in operations.
• Be the second resource person for clients with respect to solving problems. Resolve problems when that is possible and forward unresolved issues to Health Links-Info Santé management.
• Evaluate and document client complaints and make appropriate recommendations to management with respect to modifying processes or follow-up with clients.
• Take part in supervising and evaluating the quality and efficiency of daily services and submit recommendations for future services, based on the information gathered and the needs justified
• In cooperation with the program and operations manager, ensure the management of human resources, including recruiting, interviewing, hiring and orienting new personnel, disciplining and terminating employees.
• Prepare and present performance evaluations for call centre nurses.
• Prepare the necessary documentation for any disciplinary measure and inform management about disciplinary measures.
• Identify education needs and learning possibilities.