Chick Fil-A Assistant Manager at OHM Concession Group

Pensacola, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Sep, 26

Salary

52000.0

Posted On

12 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Operational Excellence, Staff Coaching, Guest Experience Management, Food Safety, Inventory Management, Labor Management, Conflict Resolution, Training and Onboarding, Performance Management, Hospitality, Problem Solving

Industry

Hospitality

Description

Assistant Manager – Chick-fil-A Pensacola Airport LEAD PEOPLE. DRIVE EXCELLENCE. CREATE REMARKABLE EXPERIENCES. At Chick-fil-A Pensacola Airport, we are not just serving food—we are creating memorable experiences for travelers from around the world. We are seeking a high-caliber Assistant Manager who embodies Chick-fil-A's commitment to hospitality, leadership, operational excellence, and servant-hearted service. This role is designed for a proven restaurant leader who is passionate about developing people, driving results, and supporting the General Manager in building a high-performing team and culture. ---------------------------------------- POSITION SUMMARY The Assistant Manager serves as a key member of the leadership team and acts as a coach, teacher, and operational leader. This individual helps execute daily operations, develops future leaders, ensures exceptional guest experiences, and maintains Chick-fil-A's high standards of food quality, cleanliness, speed, and hospitality. The ideal candidate has restaurant leadership experience, thrives in fast-paced environments, leads by example, and understands that great operations begin with great people. ---------------------------------------- WHAT YOU'LL DO LEADERSHIP & TEAM DEVELOPMENT * Lead shifts with confidence and professionalism. * Coach team members through real-time feedback and development. * Train and onboard new employees using Chick-fil-A standards. * Identify and develop future leaders within the organization. * Foster a positive, encouraging, and accountability-driven culture. * Hold team members accountable while maintaining respect and care. * Support leadership succession planning and talent development. OPERATIONAL EXCELLENCE * Execute Chick-fil-A operational systems and procedures. * Ensure food safety and quality standards are consistently met. * Drive speed of service without sacrificing hospitality. * Maintain exceptional cleanliness and organization throughout the restaurant. * Monitor labor efficiency and productivity goals. * Assist with inventory management, ordering, and waste reduction. * Ensure compliance with airport operational requirements and security standards. GUEST EXPERIENCE * Create "Second Mile Service" moments that exceed guest expectations. * Resolve guest concerns professionally and proactively. * Model world-class hospitality for the entire team. * Build a culture where every guest feels valued and appreciated. BUSINESS PERFORMANCE * Support sales growth initiatives. * Assist with labor management and scheduling. * Analyze operational opportunities and implement solutions. * Help achieve profitability goals while maintaining service excellence. * Participate in leadership meetings and strategic planning discussions. ---------------------------------------- WHAT WE'RE LOOKING FOR REQUIRED QUALIFICATIONS * 2+ years of restaurant leadership experience. * Previous experience as a Shift Leader, Supervisor, Assistant Manager, or equivalent role. * Strong understanding of restaurant operations. * Ability to lead teams in a high-volume environment. * Demonstrated coaching and training experience. * Strong communication and problem-solving skills. * Ability to work flexible schedules including mornings, evenings, weekends, and holidays. * Ability to obtain required airport credentials and security clearances. PREFERRED QUALIFICATIONS * Previous Chick-fil-A experience. * Experience in Quick Service Restaurants (QSR). * Experience in high-volume or airport operations. * Food Safety Certification. * Proven record of developing leaders and improving team performance.

Responsibilities

The Assistant Manager leads daily restaurant operations, focusing on team development and maintaining high standards of food quality and hospitality. They are responsible for coaching staff, ensuring operational efficiency, and creating exceptional guest experiences.