Objective: Chick-fil-A Tanger Ottawa is currently hiring for a Shift leader for their daily restaurant operations.

GUEST EXPERIENCE:

• Ensure all guests receive remarkable service during the shift, addressing guest concerns promptly and professionally.
• Lead by example in delivering Chick-fil-A’s “Second Mile Service” and maintaining hospitality excellence to fulfill our mission: “To win the hearts of the Kanata community every day through great and safe food, quick and accurate service, and exemplary hospitality.”

REQUIRED SKILLS & QUALIFICATIONS

• Must be legally permitted to work in Canada
• Must possess a calm but authoritative demeanour
• Must possess the ability to handle a highly demanding and fast-paced restaurant
• Must possess the ability to provide clear and concise communication
• Must possess strong personal characteristics; primarily humility, and a willingness to collaborate and learn
• Must possess the ability to use and train on various technologies including iPads and POS systems
• Must have 1-3 years of leadership experience and/or a Bachelor’s degree/College diploma
• Must possess or pursue a food handlers’ certificate before resuming position

CHICK-FIL-A TANGER OTTAWA EMPLOYEE VALUE PROPOSITION STATEMENT

As the food service employer of choice in Kanata, Chick-fil-A Tanger Ottawa seeks to build a high performing team by creating an environment of growth and enjoyment for its team members, and eventually raise quality leaders without cookie cutting them.

ROLE VISION

The Chick-fil-A Shift Leader supports the overall operations of the restaurant during a shift, working closely with the Team Leader to ensure smooth and efficient service. They assist in managing team performance, maintaining operational excellence, and ensuring exceptional guest experiences. This role acts as a bridge between team members and the leadership team, providing hands-on support and guidance throughout the shift.

ADMINISTRATIVE DUTIES (AS NEEDED):

• Monitor inventory levels during the shift and address shortages if necessary.
• Assist with break schedules and ensure labor compliance.
• Be available to work operationally in positions when required.
• Track shift performance metrics and report updates to the team leader
• Other duties as assigned by Team leader