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Chief Concierge at Accor

Nusantara, East Kalimantan, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

15 Aug, 26

Salary

0.0

Posted On

17 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Relations, Opera Cloud, Microsoft Office, Microsoft Teams, Transportation Logistics, Public Speaking, Emotional Intelligence, Multilingual Communication, Cultural Sensitivity, Crisis Management, Concierge Services, Logistics Management

Industry

Hospitality

Description

Company Description Swissôtel Nusantara, a distinguished 5-star hotel located in the heart of Indonesia’s new capital city, Ibu Kota Nusantara (IKN), presents an exceptional opportunity for passionate talents to be part of our team and deliver genuine Swiss hospitality at IKN. Job Description Assist guests with all inquiries, both hotel and non-hotel related Attend shift briefings to ensure hotel activities and operational requirements are known Maintain good relationship with Airport Authority, retailers and other service providers within the vicinity and ensure that information on their promotions are up to date Maintain detailed knowledge of the activities of the day and of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events Manage guests’ mails, messages, courier services and parcel postage as requested by guests Qualifications Exceptional in Bahasa Indonesia and English (verbal and written). An active member of a local/international Hotel Concierge Association is preferred. Confident public presence with high EQ and impeccable manners. Calm, intuitive, and gracious in high-stress or high-touch scenarios. Skilled in Opera Cloud, MS Programs, Teams, and transportation logistics. Cultural sensitivity and adaptability to global clientele. Flexible with working hours and ability to work with tight deadlines and high-pressure environment. Physical ability to lift moderate weight, stand and walk for extended periods. Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Manage guest inquiries and provide detailed local information regarding attractions, transport, and services. Oversee guest communications, including mail and courier services, while maintaining relationships with local service providers.