Chief Concierge at InterContinental Ras Al Khaimah Mina Al Arab Resort & Sp at IHG Career

Ras al-Khaimah, Ras Al Khaimah, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

01 Oct, 26

Salary

0.0

Posted On

03 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Guest Service, Concierge Operations, Team Coaching, VIP Coordination, Conflict Resolution, Local Knowledge, Communication, Multilingualism, Front Office Coordination, Time Management, Organization

Industry

Hospitality

Description

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand. Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting. We want to make our guests’ experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we’re looking for a Chief Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction. A little taste of your day-to-day: Every day is different, but you’ll mostly be: * Lead and oversee the full concierge operation, including the concierge desk, bell service, transport arrangements, and valet partners * Deliver consistently warm, professional, and highly personalised service to all guests * Build strong guest relationships and anticipate needs before they are requested * Act as the main source of trusted local knowledge, including dining, attractions, events, and transportation * Coordinate and oversee VIP arrivals, group movements, and complex guest requests * Handle guest concerns calmly, using feedback to drive service improvements * Work closely with Front Office and other departments to ensure seamless guest journeys * Maintain excellent standards of appearance, organisation, and presence in lobby and concierge areas * Lead by example as a brand ambassador and actively promote hotel services and experiences What We need from you: * Strong communication, leadership, and guest service skills * Solid experience in concierge or guest services within a hotel or resort environment * Previous supervisory or leadership experience in a concierge setting * A confident, hands-on leadership style with the ability to coach and motivate a team * Strong local knowledge or the ability to build it quickly and accurately * Ability to stay calm, organised, and professional under pressure * Flexibility to work shifts, including weekends and holidays * Fluent in English, with additional languages considered an advantage * High school qualification or equivalent; hospitality education is a plus What you can expect from us: We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. So, join us and you’ll become part of our ever-growing global family.

Responsibilities

Lead and oversee the full concierge operation, including bell service, transport, and valet partners to ensure complete guest satisfaction. Act as the primary source of local knowledge and coordinate VIP arrivals and complex guest requests.