Chief Concierge
At Hilton Adelaide, we’re looking for a Chief Concierge who can lead from the lobby and shape the guest experience through personalised, efficient, and heartfelt service. If you’re a natural leader with expert local knowledge and a passion for hospitality, this is your opportunity to shine at South Australia’s only five-star hotel with the capacity to host 500 delegates under one roof.
Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.

As Chief Concierge, you will lead a high-performing team to deliver consistently exceptional guest service that aligns with Hilton’s service vision and values. Your key responsibilities include:

• Overseeing daily concierge, bell, and valet operations
• Greeting and supporting VIPs, long-stay guests, and visitors with warmth and efficiency
• Providing personalised recommendations on local dining, attractions, entertainment, and transport
• Handling guest enquiries, requests, and concerns promptly, using Hilton’s HEART and Make it Right service recovery models
• Collaborating with the Front Office and other departments to ensure seamless experiences
• Maintaining a strong lobby presence to manage flow, queues, and guest relations
• Coaching, training, and developing the Concierge team to meet service and brand standards
• Driving revenue through transportation, tour bookings, and upselling hotel services
• Managing systems, handovers, reports, and guest records to Hilton standards
• Ensuring safety, WHS compliance, and adherence to brand protocols at all times