Chief Concierge at IHG Career

Pattaya City, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Guest Experience, Staff Management, Coaching, Performance Management, Conflict Resolution, Concierge Services, Hospitality Management, Team Leadership, Communication, Cultural Awareness, Cash Handling, Security Procedures, Training, Local Insights, Relationship Building

Industry

Hospitality

Description

Your day to day Guest experience * Make sure our guests always get a warm welcome and a sincere farewell from you and your team * Support any needs at the bell stand or the door while ensuring the lobby and Concierge areas look great * Deliver a memorable experience to guests with a swift and personal service – not forgetting to recognise and record guest preferences * Resolve guest issues and use their feedback to improve guest satisfaction * Collate and share local insights to meet guest requests i.e. sporting events, places of interest and local restaurants * Make great guest relationships in a very short space of time * Effortlessly meet the diverse cultural needs of guests from around the world * Daily guest discretion, ethical behaviour, privacy and confidentiality People * Manage daily staffing needs, plan and assign work * Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognising good performance * Educate and train team members in compliance with federal, state and local laws and safety regulations * Ensure your team have the tools and equipment they need to carry out their job properly * Train team members on systems, security and cash handling procedures and hotel services to quality standards Financial * Help control hotel costs by managing the schedule according to occupancy and guest demands * Contribute to hotel revenues – e.g. through tour and transportation bookings * Promote the hotel’s other businesses such as food, drink and Spas at every opportunue moment Responsible business * • Make sure you and your team are aware of credit policies and accounting practices * Be fully aware of the ethical behaviour of the vendors and service providers you recommend to guests * daily guest discretion, ethical behaviour, privacy and confidentiality What we need from you * A High School diploma / qualification - college and university degree would be great but it’s not essential * At least four years‘ experience in an upscale hotel / equivalent environment as a Concierge or related discipline * Fluent English and local language is essential, any additional other languages would be great * At least one years’ supervisory experience or equivalent combination of education and experience

Responsibilities

The Chief Concierge leads the delivery of guest services to ensure satisfaction while managing daily staffing, training, and performance development. They also contribute to hotel revenue through bookings and ensure the team adheres to safety, security, and ethical standards.