Chief Culture & Community Officer (CCO) at Good Trouble

Chicago, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

0.0

Posted On

30 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Community Building, Brand Recognition, Sales, Membership Program Launch, Subscription Ecosystem, Ambassador Program, Creator Network, CRM Strategy, Community Engagement Strategy, Klaviyo, Substack, Storytelling, Retention Metrics, Engagement Metrics, Loyalty Metrics, Content Strategy

Industry

Beverage Manufacturing

Description

Are you a bourbon enthusiast and troublemaker? Join our GROWING TEAM at Good Trouble Bourbon and help drive sales and brand recognition at our rapidly growing company. The Heartbeat of the Brand Mission Build and activate the Good Trouble movement, turning customers into community, and community into evangelists, creators, and repeat buyers. What This Role Really Does This person makes Good Trouble feel like something you belong to, not just something you buy. Key Outcomes * Build a national “Troublemaker” community * Launch membership / subscription ecosystem * Drive repeat purchase + lifetime value * Create ambassador + creator network * Turn events into movement-building moments Core Responsibilities * Design and launch: * “Troublemaker Collective” (membership program) * Ambassador / affiliate program * Community events (Chicago → national) * Build CRM + community engagement strategy (Klaviyo, Substack, etc.) * Activate storytelling: * Founder-led * Customer stories * Cultural narratives (music, impact, leadership) * Own retention, engagement, and loyalty metrics * Partner with CMO on content and CRO on conversion Ideal Profile * Built community at brands like: * Soho House, Nike, Glossier, Peloton, Revolve, or a cultural startup * Obsessed with belonging, identity, and experience * Understands how to turn audience → tribe → movement This position will begin as a contractor and if all goes well, in 90 days the contractor can transition to a full time employee. Inspired by legendary troublemakers like civil rights icon John Lewis who urged us to get into “good trouble, necessary trouble”, Good Trouble bourbon is an award-winning Kentucky Straight Bourbon Whiskey crafted at the historic DSPY-KY-10, the 10th oldest bourbon distillery in Kentucky, dating back to 1885. Good Trouble Bourbon is committed to creating a diverse environment and is proud to provide equal employment opportunities in all employment practices. We will honor your experiences, perspectives, and unique identity.

Responsibilities

The core responsibilities involve designing and launching a membership program, an ambassador/affiliate program, and community events, while also building the CRM and community engagement strategy.