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Chief Customer Officer at HubSync

, , -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Experience, Customer Success, Leadership, Strategic Thinking, Problem Solving, Data Analysis, CRM, Analytics Tools, Customer Feedback, Client Retention, Communication, Collaboration, Customer Advocacy, Industry Trends, Revenue Growth, Engagement

Industry

Software Development

Description

Position Overview: We are seeking a dynamic and strategic Chief Customer Officer (CCO) to lead our customer-centric initiatives at HubSync. The CCO will be responsible for setting the vision and strategy to enhance customer experience, increase retention, and drive revenue growth through exceptional service, engagement, and loyalty. Key Responsibilities: Develop and execute comprehensive customer experience strategies aligned with HubSync’s business goals. Lead and oversee the Customer Success, Support, and Engagement teams to ensure high levels of customer satisfaction. Build strong relationships with key clients and partners, acting as a trusted advisor. Analyze customer feedback, metrics, and data to identify opportunities for improvement and innovation. Collaborate with Sales, Marketing, Product, and Technical teams to ensure a seamless customer journey. Advocate for the customer internally, fostering a customer-first culture throughout the organization. Monitor industry trends and competitive landscape to keep HubSync ahead in customer service excellence. Drive initiatives to increase customer retention, lifetime value, and advocacy. Qualifications: Proven experience in a senior customer-facing leadership role, such as VP or CCO, ideally within SaaS or technology industries. Strong strategic thinking and problem-solving skills with a focus on customer-centric solutions. Exceptional leadership and communication skills, with the ability to influence across all levels of the organization. Data-driven mindset with proficiency in CRM, analytics tools, and customer feedback systems. Demonstrated success in scaling customer success teams and improving client retention and satisfaction metrics. Bachelor’s degree in Business, Marketing, or related field; MBA preferred

Responsibilities

The Chief Customer Officer will develop and execute customer experience strategies to enhance customer satisfaction and drive revenue growth. They will lead customer success and support teams while advocating for customer needs within the organization.