EXPERIENCE & EDUCATION:

• 5+ years of maintenance or engineering experience, preferably in a hotel or similar facility
• High School diploma or equivalency education certificate required
• Electrical and/or plumbing certification preferred
• Valid driver’s license may be required

• Proactively maintain the physical building structure, building systems, and equipment by performing preventative and routine maintenance, recommending professional contractor support when needed.
• Ensure completion of grounds and custodial work as needed.
• Use tools and other power equipment, following all manufacturer and other safety guidelines to ensure safety of self and others.
• Complete needed or assigned building, equipment, or room repairs including but not limited to plumbing, painting, carpentry, sheetrock, and electrical work using the appropriate tools and methods consistent with standards of safety and quality.
• Prioritize repairs or maintenance needs that may inconvenience or negatively impact the experience of hotel guests.
• Effectively communicate with hotel departments to ensure timely response and completion of maintenance needs.
• Listen to guests and empathize with their challenges. When necessary, notify other departments and act on guests concerns.
• Always maintain professionalism consistent with hotel brand and company expectations.
• Train, instruct, and support the hotel’s engineering team.
• Know, maintain, and communicate hotel emergency procedures; inform and assist guests and operations in emergencies.
• If applicable, maintain balance and security of house bank and accurately log all transactions.