Chief Experience Officer at Chapters Living of Joplin

Edwardsville, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

02 Jun, 26

Salary

0.0

Posted On

04 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Planning, Leadership, Resident Care, Hiring, Training, Coaching, Mentorship, Regulatory Compliance, Communication, Interpersonal Skills, Relationship Building, Budget Management, Financial Performance, Data Analysis, Customer Experience Metrics, Creative Thinking

Industry

Nursing Homes and Residential Care Facilities

Description

Description Responsibilities: Ensure the efficient and effective day-to-day operations of the community. Provide visionary leadership to the community, setting and implementing strategic goals and objectives. Uphold high standards of resident care, working closely with the care team to provide and promote the health, safety, and well-being of residents. Oversee hiring, orientation, ongoing training, coaching, and mentorship to community leaders and associates. Ensure compliance with all federal, state, and local regulations. Foster effective communication and collaboration with associates, residents, families, and physicians. Manage budgets and financial performance to ensure the community's financial success. Develop and maintain relationships with local healthcare providers and other community resources. Requirements Licensure/Certification Requirements: Assisted Living Administrator Certification is required in Arkansas. Nursing Home Administrator Licensure is preferred in Arkansas. Nursing Home Administrator Licensure is required in Kansas and Texas. Nursing Home Administrator Licensure is preferred in Illinois. Requirements: Minimum of 3 years leadership experience in a healthcare setting, preferably in assisted living, skilled nursing, or a related field is required. Strong strategic thinking and planning skills, with the ability to translate ideas into actionable plans. Excellent communication, interpersonal, and relationship-building skills. Demonstrated ability to work collaboratively and cross-functionally with various teams and stakeholders. Experience with data analysis, customer feedback, and customer experience metrics. Passion for delivering exceptional experiences to customers and a commitment to excellence. Ability to think creatively, innovatively, and outside the box to drive results. Our Commitment to You – Executive Benefits at Chapters Living: Medical, Dental, and Vision Insurance Employer-Paid Life Insurance Flexible Spending Accounts (FSA/HSA/Dependent Care) Employee Assistance Program (EAP) when enrolled in medical plan Generous Paid Time Off Package Bonus & Incentive Opportunities Benefits start the first of the month following your hire date!

Responsibilities

This role is responsible for providing visionary leadership, setting strategic goals, and ensuring the efficient day-to-day operations of the community while upholding high standards of resident care and safety. Key duties include overseeing staff development, managing compliance with regulations, fostering communication, and ensuring the community's financial success.