Chief Hospitality Officer at Basecamp Resorts

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

26 Jun, 26

Salary

0.0

Posted On

28 Mar, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Hospitality Operations, Operational Excellence, Revenue Growth, Guest Experience, Financial Performance, Leadership, Mentoring, Brand Consistency, Quality Assurance, Strategic Planning, P&L Management, Budgeting, Forecasting, Executive Leadership, Organizational Development, Multi-Property Operations

Industry

Hospitality

Description

Chief Hospitality Officer Basecamp Property Management Ltd. ** Must live or be willing to relocate to Calgary or Canmore, AB** About Basecamp Resorts & Everwild Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality. Why Work for Us? * Quarterly profit share program! * Group health benefits plan (Dental, Vision, Paramedical, and more) * Generous staff discounts at all our properties * Family and friends discount at Basecamp properties * Free access to the Everwild Nordic Spa * Discounts on food & beverage at Rhythm & Howl * Company paid staff events. * Room for advancement in our growing company * Be part of western Canada's fastest-growing hospitality brand * A hands-on people focused Basecamp culture Position Overview We are seeking a Chief Hospitality Officer to be a key executive leader. They will be accountable for driving the performance, growth, and operational excellence of the hospitality division across all Basecamp Resorts and Everwild properties. This role turns strategy into action, leading high-performing teams to scale the business, maximize profitability, and deliver exceptional, on-brand guest experiences at every touchpoint. Salary: based on experience Locations: Must live or be willing to relocate to Calgary or Canmore, AB How to apply: to be considered, please provide your resume and a cover letter. Key Responsibilities Hospitality Operations & Execution * Lead and oversee all hospitality operations across Basecamp Resorts and Everwild properties * Ensure consistent execution of operational standards, service delivery, and guest experience * Drive accountability for performance across all properties and leadership teams Financial Performance & Revenue Growth * Own the financial performance of the hospitality business, including revenue, expenses, and profitability * Develop and execute strategies to optimize occupancy, ADR, and overall revenue performance * Partner with Finance on budgeting, forecasting, and long-term financial planning Guest Experience & Brand Delivery * Own and continuously elevate the end-to-end guest experience * Ensure alignment between brand positioning and on-property execution * Monitor guest satisfaction and implement improvements to maintain high standards Leadership & Organizational Effectiveness * Lead, mentor, and develop senior hospitality and operations leaders * Establish clear accountability, structure, and performance expectations across teams * Build a high-performing, scalable, and guest-focused organization Brand Consistency & Quality Assurance * Ensure all properties consistently deliver on brand standards and expectations * Oversee quality assurance processes and operational audits * Maintain and evolve the distinct identity of both brands Growth, Development & Expansion * Lead operational readiness for new property openings, acquisitions, and renovations * Contribute to growth strategy, including market expansion and concept development * Ensure new developments align with operational and brand standards Executive Leadership & Strategy * Partner with the CEO and executive team on overall company strategy * Provide leadership and direction as the head of the hospitality business * Contribute to key decisions impacting growth, operations, and performance Requirements * 15-20+ years of experience; Executive leadership experience in hospitality, hotels, resorts, or multi-property operations * Proven accountability for full business performance, including operations and financial results * Strong financial acumen with experience managing P&L, budgeting, and revenue optimization * Demonstrated success leading large, multi-site teams and senior leaders * Experience scaling hospitality operations within a growth-oriented organization * Strong strategic, operational, and decision-making capabilities * Post-secondary education in Hospitality Management, Business Administration, or related field, or equivalent experience How to apply: to be considered, please provide your resume and a cover letter. Basecamp Resorts and Everwild is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at careers@basecampresorts.com [careers@basecampresorts.com] to discuss your needs confidentially.

Responsibilities

The Chief Hospitality Officer will lead and oversee all hospitality operations across Basecamp Resorts and Everwild properties, ensuring consistent execution of operational standards and driving accountability for performance across leadership teams. This executive will also own the financial performance of the hospitality business, developing strategies to optimize occupancy, ADR, and overall revenue performance.