DC WATER JOB DESCRIPTION

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a “contract” between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

WHO WE ARE & WHAT WE DO:

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George’s counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day—exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

SKILLS & QUALIFICATIONS:

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

REQUIRED EXPERIENCE:

15 years of proven experience as a CIO or in a similar senior leadership role with a strong focus on data, information management, business systems, and innovation.
Demonstrated experience in developing and executing data strategies, managing information systems, driving digital transformation, and implementing cutting-edge technologies.
Experience in analyzing the benefits, cost, return on investment, and risk of IT related projects and communicating to business partners, senior management, and other stakeholders.
Familiarity with IT service delivery and process management leading practices.

MINIMUM EDUCATION REQUIREMENTS:

Bachelor’s degree in computer science, Information Technology, or a related field from an accredited college or university, or equivalent years of experience.

REQUIRED SKILLS:

Strategic Leadership
Data Strategy & Governance
Budget Accountability
IT Infrastructure & Information Systems
Digital Transformation
Cybersecurity
Problem Solving

PHYSICAL REQUIREMENTS:

General Office Conditions

PREFERRED EXPERIENCE:

Experience in implementing solutions related to cloud computing, data analytics, artificial intelligence, machine learning, and other emerging technology trends, preferably in the water or utilities sector.
Familiarity with industry-specific regulations and compliance requirements.

PREFERRED EDUCATION REQUIREMENTS:

Master’s degree in Computer Science, Information Technology, or a related field from an accredited college or university.

PREFERRED SKILLS:

Emerging Technologies & Innovation Leadership
IT Risk Management
Familiarity with Water Industry
* The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

YOUR EXPERIENCE AT DC WATER:

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life’s most precious resource in the nation’s capital.

• Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.
• Connect to a strong culture. Everything we do is grounded in our shared values—accountability, trust, teamwork, customer focus, safety, and wellbeing.
• Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees’ individuality and unique contributions.
• Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.
We maintain a drug-free workplace and perform pre-employment substance abuse testing
The Americans with Disabilities Act prohibits discrimination against “qualified individuals with disabilities.”
If a reasonable accommodation is needed to participate in the job application or interview process, to
perform essential job functions, and/or to receive other benefits and privileges of employment, please
email complianceada@dcwater.com

ROLE DESCRIPTION:

The Chief Information Officer (CIO) and Executive Vice-President is responsible for shaping the technology and data strategy for DC Water. The role is responsible for harnessing the power of data and technology to drive innovation, deliver high-quality services, streamline operations, mitigate risks, and provide exceptional value to DC Water’s customers. The CIO will lead a dynamic team of IT professionals and data scientists, ensuring the seamless integration of data-driven insights and technology into DC Water’s business processes and fully leveraging the technology investments across all business units. The role will collaborate closely with DC Water’s business units to ensure an integrated digital platform.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Leads the technology-business relationship, represents the IT department in business discussions and drives the development of technology capabilities needed by DC Water.
• Translates business strategies into supporting IT strategies and capabilities.
• Develops & drives the implementation of a comprehensive data strategy and architecture to manage, store, and utilize data effectively.
• Identifies emerging technologies to further DC Water’s strategic objectives and fosters a culture of innovation among the employees.
• Directs initiatives in machine learning, artificial intelligence (AI), and predictive analytics to improve data-driven decision-making, advance related technology and business opportunities, and enhance operational efficiencies.
• Champions the digital transformation initiatives to implement and improve internal technology processes and digital capabilities that maximize productivity, making complex tasks more achievable and to enhance customer experiences.
• Oversees DC Water’s data assets and governance policies, ensuring quality, security, privacy, optimal use of data, and compliance with regulations.
• Supervises the overall IT budget and spend and continually identifies and addresses opportunities for IT cost optimization and efficiencies.
• Oversees the planning, management, optimization, and expansion of IT infrastructure and business systems, including cloud services and data centers.
• Directs the development of IT infrastructure and Information Systems standards and policies, ensuring efficient and effective technology management, security, privacy, and compliance with regulations.
• Ensures the selection and implementation of technology solutions that align with DC Water’s business needs and objectives with a sound business case and appropriate Return on Investment (ROI).
• Defines and explains the benefits, value, costs, return on investment, and risks of IT related projects to business partners, senior management, and other stakeholders in terms that will resonate with the stakeholders’ various areas of the business.
• Ensures high availability, reliability, performance, and security of systems and services.
• Drives the development of advanced analytics, data modeling, and reporting capabilities to generate actionable insights for decision-making.
• Oversees development, implementation, adoption, and enforcement of IT policies, procedures, and best practices.
• Oversees the IT project and service delivery portfolio in alignment with DC Water’s business needs and priorities.
• Drives the implementation of agile methodologies to accelerate project delivery and ensure flexibility in responding to changing market conditions.
• Directs organizational software design, acquisition, deployment, support, and maintenance.
• Enforces robust cybersecurity measures to protect sensitive data, physical assets, and intellectual property.
• Ensures compliance with data protection/privacy, regulations, and industry standards.
• Attracts, develops, manages, advocates, and mentors a high-performing team of IT, cyber-security, and data professionals.
• Accelerates the acquisition and enhancement of essential IT skills and capabilities, fostering the growth and development of these proficiencies through coaching and feedback within the IT workforce.
• Supports and fosters strong, collaborative relationships with other departments.
• Collaborates with vendors, partners, and service providers to evaluate, select, and procure technologies, services, and solutions that support the business strategy.
• Provides oversight of vendor and service delivery to improve contracted outcomes and mitigate vendor delivery risks.Performs any other duties as assigned by the Chief Executive Officer & General Manager.
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  Supervisory Responsibilities : Leads, coaches, advocates, and mentors a dynamic IT team. Monitors and evaluates department’s performance towards meeting goals and success criteria. Provides guidance on professional development, fosters a collaborative work environment, and ensures effective delegation of responsibilities to achieve departmental objectives.
  Key Working Relationships: Collaborates with executive leadership, department heads, and cross-functional teams. Works closely with the Chief Executive Officer, Chief Operations Officer, Chief Administration Officer, and Chief Financial Officer to align IT strategies with overarching business objectives of DC Water. Cultivates partnerships with external technology vendors, regulatory bodies, and industry associations to stay abreast of technological advancements and compliance requirements.