Are you ready to drive the future of innovation in the customs industry?
GHY is searching for a bold and visionary Chief Innovation and Transformation Officer (CITO) to lead our organization through the transformative era of artificial intelligence (AI). This executive role is at the forefront of integrating emerging technologies into our workflows with a human-centric approach, empowering people to thrive in a rapidly evolving landscape. If you’re passionate about leading enterprise transformation, building organizational agility, and unlocking the full potential of both people and data, we want to hear from you.

POSITION OVERVIEW

As GHY’s Chief Innovation and Transformation Officer, you will spearhead strategies to embrace AI-driven transformation while empowering our employees through innovation, reskilling, and upskilling. You will lead efforts to cultivate a dynamic organizational culture that adapts to rapid technological advancements and market demands, ensuring GHY remains a leader in its industry.
This role calls for expertise in change management, critical thinking, and effective collaboration with IT and data leaders to align cultural and technological evolution.

QUALIFICATIONS

• Proven executive leadership experience in driving organizational transformation, innovation, or change management within complex business environments.
• Strong understanding of AI systems and their implications for workforce collaboration and operational practices, with experience implementing tools, automations and enterprise systems.
• Expertise in cultural change management and organizational agility.
• Demonstrated ability to lead agile transformations and deploying initiatives that enhance critical thinking and emotional intelligence within teams.
• Exceptional communication skills with the ability to inspire and influence at all levels of the organization able to articulate technical and cultural shifts in clear, compelling terms to diverse audiences.
• Experience working alongside IT and data leaders to align technical and cultural strategies.

KEY RESPONSIBILITIES

• Strategic AI Leadership: Develop and lead strategies to integrate AI systems into organizational workflows, ensuring the seamless collaboration of humans and AI technologies. Create and execute a road map for transformation.
• Cultural Transformation: Champion a culture of innovation and adaptability by promoting a growth mindset, encouraging experimentation, and normalizing failure as a path to learning. Empower employees through targeted reskilling and upskilling to support AI-driven change.
• Change Management: Design and implement change management strategies and communication plans to support transformation initiatives, ensuring engagement, clarity, and adoption across all levels.
• Organizational Agility: Build the enterprise’s capacity to respond to rapid changes in technology and market conditions by instilling agile operational practices.
• Critical Thinking and Emotional Intelligence: Promote and develop programs for enhancing employees’ critical thinking abilities, emotional intelligence, and collaborative skills to work effectively in AI-powered environments.Leadership: Build and lead the IT and Innovation Team while developing a high-performing support team to execute transformation strategies effectively.
• Thought Leadership: Serve as a compelling communicator and storyteller, representing GHY at industry events, conferences, and client engagements to position the organization as an innovation leader.
• Data-Driven Insights: Use organizational data to guide decision-making, identify barriers to AI adoption, and implement proactive strategies to drive successful transformation.