161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,
Chief of Staff, Customer Solutions (Part-time)
Job Description

BASIC QUALIFICATIONS:

• 5-7+ years of experience in strategy, operations, communications, or related roles
• Previous experience in a Chief of Staff role considered an asset
• Provide ability to think strategically while executing with operational excellence
• Strong communication skills, including storytelling (through written, verbal and slides) and stakeholder engagement
• Comfort navigating ambiguity and balancing long-term vision with day-to-day detail
• Experience facilitating planning processes, team routines, or leadership offsites

ABOUT THE ROLE

As the Chief of Staff to the Senior Director of Customer Solutions, you will be a strategic partner and operational lead focused on enabling clarity, alignment, and momentum across the Customer Solutions function. You’ll help drive strategic planning, optimize team routines, and enhance communication across the team and beyond. This role requires a blend of strategic thinking, operational rigor, and strong storytelling skills to elevate the impact of the CS team.

YOUR RESPONSIBILITIES:

Strategic Planning and Leadership Enablement

• Facilitate strategic planning by allocating time to think ahead about organizational goals and future direction
• Partner with the Senior Director to shape priorities and feed ideas into SLT conversations through thoughtful pitches and value-driven proposals
• Support CS leadership development by coordinating offsite sessions or focused time to reflect on leadership identity, direction, and team priorities

Team Operations and Routines

• Streamline operational routines and approvals to reduce bottlenecks and accelerate decision-making
• Ensure effective team engagement by structuring the right forums and rhythms for communication, planning, and collaboration

Internal Communication and Engagement

• Lead the development and execution of a communication strategy within CS to enhance associate engagement and clarity on how CS work connects to broad company goals
• Increase visibility and appreciation of CS associate’s contributions by curating and sharing relevant work and success stories across the organization
• Build narratives and content that can be leveraged across key forums such as QBRs, Scorecards and Town Halls

Cross-Functional Visibility and Influence

• Elevate awareness of CS initiatives outside of the function to improve cross-functional understanding and engagement
• Identify and craft key messages and stories that resonate with diverse internal audiences, including leadership and peers across lines of business

Content and Channel Management

• Support or oversee LinkedIn and other external/internal content channels to represent the CS team’s impact and voice effectively