Chief of Staff & Head of Transformation at Instiglio

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Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

0.0

Posted On

05 Dec, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organizational Transformation, Change Management, AI Implementation, Systems-building, Management Consulting, Public Sector Reform, International Development, Project Management, Strategic Leadership, Collaboration, Creative Leadership, Cross-cultural Fluency, Impact Measurement, Digital Transformation, Operational Systems, Decision-making

Industry

International Trade and Development

Description

Who we are Instiglio’s mission is to build public institutions that truly work for societies and the planet. We exist to unlock the potential of public institutions — not by chasing marginal gains, but by reimagining and rebuilding them from the inside out. We partner with governments and development actors (e.g., the World Bank, FCDO, Hilton Foundation) to align public funding with measurable outcomes and strengthen the systems, incentives, and capabilities that drive sustained impact. Over the past decade, we have worked in more than 30 low- and middle-income countries, helping institutions design and embed reforms that make every cent of public funding deliver public value. To scale our impact, we incubated the Government Empowerment Network (GEN) — a globally networked, AI-powered, and government-led reform accelerator designed to empower civil servants to incubate reforms that transform government institutions, strengthen service delivery, and improve citizens’ lives. GEN combines a six-month in-person reform incubator with an AI-enabled learning and collaboration platform, equipping champions to diagnose systemic challenges, design reforms, and strengthen delivery capabilities across ministries. Following a successful first cohort in Uganda with over 30 public servants from six ministries, we recently launched in Colombia, followed by Morocco later this year. In 2026, we plan to consolidate learnings and expand to at least two additional countries in 2026, while continuing to support current countries. Our team A core contributing factor to the influence Instiglio has had thus far includes our collaborative, highly skilled and diverse team. We are a team of 80+ people, representing 15+ nationalities, with offices in Colombia, Kenya, Morocco, Mauritius and Uganda. Our team brings together experience from government, management consulting, multilateral institutions, and the social sector; united by a mission to help governments perform better for their people. The Opportunity As the Chief of Staff & Head of Transformation, you will sit at the heartbeat of Instiglio — steering the systems, operating models, and leadership structures that allow our organization to scale impact globally. This is a role for someone who is equally: a strategic operator, a hands-on builder, a change management leader, and a get-stuff-done executor who thrives in complexity. You will: Serve as the CEO’s principal strategic partner, elevating executive effectiveness, alignment, and strategic focus. Lead the organization-wide Transformation & Change Management Program, driving AI integration, partnerships systems, impact management systems, and operating model evolution. Build and refine the core organizational systems that enable a high-performing, aligned, and impact-driven institution. Work directly with the CEO, Chief Impact Officer, and COO with deep exposure to the Board and senior leadership. How You Will Make an Impact Build the Systems That Elevate Instiglio’s Impact (60%): You will architect and drive the next generation of Instiglio’s organizational backbone: AI Integration & Digital Transformation Lead the design, piloting, and scaling of AI tools that enhance decision-making, team productivity, and service delivery. Drive organizational AI adoption, capability-building, and change management. Translate emerging AI opportunities into practical workflows, operating model shifts, and strategic advantages. Impact Management Systems (with the CIO) Strengthen how we measure organizational performance, learning, and results. Design and refine frameworks, tools, and processes that clarify goals, drive alignment, and enable strategic decision-making. Partnerships Development Systems Build systems that enhance how Instiglio grows and stewards partnerships across donors, governments, and the private sector. Develop processes that support pipeline visibility, strategic engagement, and institutional partnerships. Internal Operating Model Evolution Lead the integration of AI across our operational systems, piloting and scaling tools that boost productivity and decision-making. Drive process redesign across people systems, workflows, governance rhythms, and collaboration structures. Change Management Leadership & Transformation Drive end-to-end change processes: diagnosing issues, designing solutions, preparing teams, ensuring adoption, and measuring results. Act as the integrator across teams, ensuring transformation efforts are coherent, sequenced, and embedded in practice. Roll-Up-Your-Sleeves Execution This is not a strategy-only role. You will personally: Build tools Draft frameworks Run project management Facilitate alignment Troubleshoot operational fires Ensure implementation sticks You are responsible for seeing things through from idea to execution to sustained adoption. 2. Serve as Chief of Staff to the CEO (40%): You will enable the CEO to focus on the highest-value priorities and operate at maximum leverage: Strategic Leadership Support Structure and prepare CEO engagements with senior leadership, board members, key partners, and external stakeholders. Ensure the CEO’s priorities are clearly communicated, resourced, and executed across the organization. Leadership Rhythm & Governance Oversee decision-making cycles across the CEO, Senior Leadership Team, and Board: Design agendas Synthesize insights Prepare materials Ensure follow-through Interface Management Manage the flow of information between the CEO and senior leaders, ensuring clarity, alignment, and productive collaboration. Serve as a trusted advisor and thought partner behind major organizational decisions and conversations. Strategic Projects Lead CEO-sponsored special initiatives — especially those at the intersection of strategy, transformation, and systems-building. Who You Are Experience ~10 years of relevant experience in: Organizational transformation & change management AI or technology implementation in organizations Systems-building in high-growth or complex environments Management consulting, public sector reform, or international development Working closely with senior executives on strategy + execution Designing and scaling operating models, decision systems, and workflows Skills & Competencies Builder mindset: loves designing systems from scratch, iterating, and operationalizing ideas. Exceptional organizational, coordination, and project management skills — capable of juggling multiple high-stakes initiatives. Hands-on operator: capable of moving from high-level strategy into detailed execution. Structured thinker able to clarify complexity and turn it into actionable plans. High EQ, humility, and adaptability — thrives in a role that is demanding, fluid, and often behind the scenes. Creative and innovative leader who is energized by rapidly changing environments. Cross-cultural fluency, with demonstrated effectiveness working across geographies and diverse teams. Mission-driven, motivated by impact and public-sector transformation. Mindset & Culture Fit Thrives as a resourceful, sleeves-rolled-up doer; not an armchair strategist. Comfortable being on the front lines of organizational fires, responding with clarity and calm. Collaborative, influence-oriented, and committed to building strong relationships. Values purpose over spotlight. Working Model & Benefits Hybrid work model with in-person collaboration requirements. Comprehensive benefits including personal days, health insurance, parental leave, travel insurance, and company-wide end-of-year closure. Join Us To apply, please submit your CV and answer the application questions listed. Applications are reviewed on a rolling basis. Why Mauritius (Preferred, not Mandatory) Working from Mauritius means being co-located with the CEO and Chief Impact Officer — enabling collaboration, co-creation, and strategic alignment required for this role. Mauritius also offers: Excellent connectivity Affordable, high-quality schooling Low taxes (15–20%) Clean, safe, family-friendly environment, with a rich and diverse international community Instiglio is an equal opportunity employer. We are committed to fairness, inclusion, and giving everyone a chance to thrive.

Responsibilities

The Chief of Staff & Head of Transformation will lead the organization-wide Transformation & Change Management Program and serve as the CEO’s principal strategic partner. This role involves building systems that enhance Instiglio’s impact and ensuring effective execution of strategic initiatives.