Chief of Staff at Indygo

Indianapolis, Indiana, United States -

Full Time

Start Date

Immediate

Expiry Date

19 Oct, 26

Salary

160000.0

Posted On

21 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Advising, Enterprise Integration, Cross-functional Leadership, Executive Communication, Decision Facilitation, Stakeholder Management, Performance Monitoring, KPI Analysis, Diplomacy, Systems Thinking, Change Management, Strategic Planning, Influence Without Authority, Crisis Management, Public Sector Governance, Board Relations

Industry

Urban Transit Services

Description

Position Title: Chief of Staff Safety Sensitive: No Supervisor’s Title: President & CEO FLSA Status: Exempt Department: Executive Division: N/A Worker Category: Salary Exempt Full-Time Job Class: Senior Management ABOUT US We are IndyGo, a Municipal Corporation of Indianapolis–Marion County, and we’re proud to be the largest public transportation provider in the state of Indiana. We operate transit routes throughout the county, providing millions of passenger trips a year. IndyGo is committed to expanding mobility options to improve connectivity with the company’s mission, vision, and goals. WHO WE ARE As the largest public transportation provider in Indiana, we believe driving people from one place to another is much more than just moving riders: it’s about helping our riders reach their hopes and dreams, education and careers, families and friends, and health and well-being. IndyGo is focused on meeting three objectives as we operate nearly 30 transit routes throughout Marion County, and provide millions of passenger trips each year. They include protecting frontline workers, increasing ridership and prioritizing long-term stability. We are moving the city forward to become a better place of opportunity and community. INDYGO MISSION IndyGo's mission is to connect our community to economic and cultural opportunities through safe, reliable and accessible mobility experiences. Our vision is to be at the forefront of making Indianapolis a resilient, prosperous and equitable community for all. Accountability: We are legally, ethically, and morally committed to utilizing all resources responsibly with integrity and transparency. Adaptability: We adapt to disruptions through technology, workforce and ridership innovations, so we can meet the evolving needs of our community. Workplace Culture: We offer an empowering workplace to meet the needs of our teammates and riders. Compassion: We promote, embrace and value all individuals, treating each other with dignity and respect. Communication: We value open and honest conversations with each other, our riders and the community. Excellence: We are proud of who we are and the work we do and will continue to exceed customer expectations. Responsibility: We will be good stewards of our resources. Results: We make things better today than they were yesterday. Safety: We ensure safe and secure environments. BENEFITS WE OFFER * Voluntary medical, dental, and vision coverage (effective on the first of the month following 30 days of employment) * On-site wellness clinic for employees and their families * Retirement plans (401A and 457B) * Tuition reimbursement * Free IndyGo transportation for employees and their families * Eligibility for the Federal Loan Forgiveness Program POSITION PURPOSE The Chief of Staff (COS) serves as the President & CEO’s principal strategic advisor, enterprise integrator, and execution leader. Acting with the authority of the CEO, the Chief of Staff ensures alignment across executive functions, drives cross-functional initiatives, enforces decision discipline, and translates strategic intent into coordinated action. The Chief of Staff serves as a member of the Executive Team and operates as the organization’s central point of integration for enterprise initiatives. As a trusted advisor and member of the Executive Leadership Team, the Chief of Staff serves as the CEO's force multiplier—anticipating organizational challenges, removing barriers to execution, strengthening executive decision-making, and ensuring enterprise initiatives remain aligned with IndyGo's mission, strategic priorities, and Board direction. This position strengthens organizational alignment, accountability, and disciplined execution, enabling the CEO to focus on the agency’s highest-value priorities. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES To perform this position successfully, an individual must be able to perform the essential functions of the job, with or without reasonable accommodation. The company will provide reasonable accommodations to qualified individuals with disabilities, consistent with applicable law. * Ensure successful implementation of enterprise initiatives by translating strategic decisions into coordinated execution, resolving cross-functional challenges, and holding executive leaders accountable for agreed-upon commitments and timelines. * Serve as the CEO's primary integrator across the executive team by aligning priorities, anticipating execution risks, resolving cross-functional challenges, and coordinating enterprise action. * Advise the CEO on significant organizational issues by elevating matters with appropriate context, options, recommendations, and awareness of strategic implications. * Strengthen executive team effectiveness by facilitating productive leadership discussions, coaching collaboration across functions, and partnering with the CEO to cultivate a leadership culture grounded in the agency's values and strategic priorities. * Support implementation and follow-through on IndyGo’s strategic plan and enterprise priorities by clarifying ownership, tracking commitments, and resolving cross-functional barriers. * Monitor enterprise performance and organizational health, identifying barriers and opportunities to strengthen leadership effectiveness and organizational execution. * Coordinate follow-through on Board-directed actions and support executive readiness for Board and committee discussions, in partnership with the Board Clerk and responsible executives. * Use enterprise dashboards, KPIs, and performance reporting to identify execution risks, inform executive discussions, and support timely follow-through. * Support executive alignment and follow-through on major organizational changes, in partnership with responsible functional leaders. * Support the CEO's engagement with external stakeholders by ensuring internal alignment and strategic readiness. * Monitor legislative, regulatory, political, and public trends affecting the agency and advise the CEO on strategic implications. * Partner with Public Affairs to support executive communications, strategic messaging, and organizational alignment. Model integrity, sound judgment, discretion, and stewardship in all interactions. OTHER FUNCTIONS * Participate in Board meetings and strategic planning sessions. * Support workforce development and succession planning initiatives. * Perform other duties as assigned. LEADERSHIP EXPECTATIONS The Chief of Staff is expected to: * Serve as a trusted advisor to the President & CEO and Executive Leadership Team. * Build strong relationships founded on trust, integrity, and credibility. * Promote enterprise thinking over functional optimization. * Foster collaboration and alignment across all organizational functions. * Encourage disciplined execution, accountability, and continuous improvement. * Challenge assumptions respectfully while supporting thoughtful decision-making. * Model IndyGo's values and leadership expectations in every interaction. * Represent the President & CEO and the organization with professionalism, diplomacy, and sound judgment. * This position does not have direct supervisory authority over staff. The Chief of Staff drives execution through influence, convening authority, and alignment with CEO priorities rather than through direct reports. The role requires exceptional ability to lead cross-functional initiatives, coordinate executive-level action, and hold leaders accountable to enterprise commitments without formal supervisory relationships. Success in this role requires exceptional ability to influence senior leaders, build trusted relationships, facilitate alignment, and achieve organizational results without direct authority. EDUCATION AND/OR EXPERIENCE To perform this job successfully, an individual must have the following education and/or experience. To perform this job successfully, an individual must meet the following qualifications: * Bachelor’s degree in public administration, business, engineering, or related field * Minimum of ten (10) years of progressive leadership experience in a complex organization; senior executive or enterprise-level leadership experience preferred. * Demonstrated success leading cross-functional initiatives and executive-level coordination The following education/experience is preferred: * Master’s degree in public administration, business, or related field * Experience in public sector, transportation, utilities, or infrastructure-heavy organizations * Experience working in a unionized environment * Familiarity with public agency governance and Board relations KNOWLEDGE, SKILLS, AND ABILITIES The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. * Demonstrated ability using judgment and discretion in assessing complex organizational issues and advising executive leadership. * Sound judgment regarding executive decision-making and appropriate CEO involvement. * Proven ability to operate across organizational boundaries with influence and credibility. * Ability to synthesize complex information, anticipate implications, and provide trusted strategic counsel to the CEO. * Ability to build trust, exercise sound judgment, and communicate with clarity across executive, Board, employee, community, and government audiences. * Strong judgment in prioritizing competing demands and advising senior leadership. * Demonstrated skill in decision facilitation, issue framing, and concise executive communication. * Ability to manage up, across, and through executive leaders without direct authority. * Ability to navigate complex organizational and stakeholder dynamics with diplomacy, sound judgment, and strategic perspective. * Advanced written and verbal communication skills. * High discretion in handling confidential and sensitive matters. * Ability to drive enterprise execution through influence, alignment, and collaboration. * Comfort operating in high-pressure, high-visibility environments. * Systems thinking and the ability to understand enterprise-wide impacts, interdependencies, and unintended consequences. * Ability to challenge assumptions respectfully. * Ability to maintain composure during ambiguity, change, and crisis. PHYSICAL DEMANDS To perform this position successfully, an individual must be able to perform the essential physical functions of the job, with or without reasonable accommodation. The company will provide reasonable accommodations to qualified individuals with disabilities, consistent with applicable law. * Regular on-site attendance is an essential function of this position due to the need for in-person collaboration, operational support, hands-on infrastructure management, and training and development activities. This role is designated as fully onsite and is not eligible for remote work. * Ability to effectively manage competing priorities and maintain sound judgment in a deadline-oriented environment. * Ability to sit or stand for extended periods and move intermittently throughout the workday. * Occasional evening and weekend work * Occasional travel IndyGo is an Equal Opportunity Employer

Responsibilities

Acts as the principal strategic advisor and force multiplier for the President & CEO to ensure alignment across executive functions. Drives the implementation of enterprise initiatives and translates strategic intent into coordinated organizational action.