Chief of Staff at Thompson Child & Family Focus

Matthews, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Dec, 25

Salary

115000.0

Posted On

02 Oct, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Strategic Leadership, Operational Planning, Compliance Coordination, Data Analysis, KPI Monitoring, Performance Management, Cross Functional Collaboration, Communication Skills, Emotional Intelligence, Nonprofit Management, Project Management, Analytical Skills, Microsoft Office Suite, Trauma-Informed Approach, Diversity and Inclusion, Team Management

Industry

Individual and Family Services

Description

Description Get to know Thompson! Thompson’s continuum of care encompasses three domains: prevention services, foster care, and mental health, operating across the Carolinas, Florida and Tennessee with new operations expanding into Kentucky. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. At Thompson, we live up to our values of Excellence, Innovation, Commitment, Caring and Integrity! What will you do as Chief of Staff? Strategic Leadership & Execution Assist the COO to set, carry out, and ensure completion of the organization’s strategic goals and priorities. Lead operational planning for new programs, quality, and other initiatives as directed by COO. Coordinate compliance and regulatory initiatives (Care/ Quality/ Certifications/Credentialing), ensuring alignment across departments and timely execution of key projects. Provide research, data analysis, and recommendations to support decision making and planning. Monitor KPIs, dashboards, and metrics to support data-driven decision-making. Monitor industry trends, best practices, and legislature changes (across all states served) to inform strategic direction. Track and report on program towards established objectives. Operational Oversight & Organizational Efficiency Identify insufficiencies and recommend solutions to enhance quality and operational effectiveness. resource alignment, scheduling, service delivery, and documentation standards. Lead performance management efforts across departments, driving compliance, operational standards, and profitability. Support compliance efforts, ensuring corrective actions are implemented and maintained. Lead internal teams and coordinate with IT and People Operations to maintain system integrity and regulatory compliance. Cross Functional Collaboration and Communication Serve as a central point of coordination between the COO and Department Leaders to ensure smooth execution of priorities. Assist with preparing reports, presentations for internal and external stakeholders. Represent the COO in select meetings, committees, and strategic partnerships when needed. Continuous Improvement & Culture Drive process improvements and system enhancements to improve organizational productivity and effectiveness. Promote a high-performance, inclusive culture focused on innovation, collaboration, and mission impact. Will use a trauma-informed approach in their daily work and interactions with others using the principles of CARE: Developmentally Focused, Family Involved, Relationship Based, Competence Centered, Trauma Informed, and Ecologically Oriented. What does this position offer? Starting Pay Range: $105-$115k annually Fantastic Full-time benefits… 3 weeks paid time off (PTO) first year plus 10 paid holidays! Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options 401K Match Education Reimbursement Referral Bonus Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans Paid time off for volunteering in the community Free EAP services Mileage Reimbursement iPhone and Laptop provided for eligible roles Multiple opportunities for growth Ongoing, structured leadership development and growth opportunities Requirements Minimum Qualifications/Requirements: Bachelor’s degree required; MBA or Master’s in Nonprofit Management preferred. 7–10+ years in program management, preferably in mid-to-large organizations. Proven success leading complex cross-functional projects and managing teams. Strong analytical skills with proficiency in Excel, PowerPoint, Tableau/Power BI, and nonprofit CRMs (e.g., Salesforce). Excellent verbal and written communication skills; executive-level presence with ability to influence diverse stakeholders. High emotional intelligence and discretion in handling confidential information. Experience in nonprofit, hospitality, financial services, or regulated industries is a plus. Commitment to diversity, equity, and inclusion and passion for mission-driven work. Must have a valid Driver’s License and meet any credentialing, licensing and privileging standards as it pertains to the program Proficient in Microsoft Office Suite application software, excellent written and oral communication skills. This role is Remote/Hybrid in NC only You’re the right fit for the Chief of Staff position if… You have a passion for growing and developing leaders. You enjoy knowing you’re making an IMPACT on the lives of others EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you! If your qualifications meet the requirements of the job, and you want to be part of a winning culture, don’t delay! Apply at thompsoncff.org where we are strengthening Children, Families, and Communities! Thompson is an Equal Opportunity Employer. Thompson participates in E-Verify. #TCFFJOBS

Responsibilities

The Chief of Staff will assist the COO in setting and executing the organization's strategic goals while leading operational planning for new programs. This role involves monitoring compliance, industry trends, and performance metrics to support data-driven decision-making.