ABOUT LUMEN

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

THE ROLE

As Chief of Staff to the Chief People Officer (CPO), you will be the CPO’s right hand—serving as a strategic thought partner, trusted advisor, and operational lead who amplifies their impact across the business. You’ll drive clarity and execution by orchestrating the people strategy, leading HR’s annual planning process, and guiding high-priority, cross-functional initiatives. This role serves as a force multiplier, translating vision into action and ensuring the CPO’s agenda is seamlessly integrated across People leadership, executive stakeholders, and key delivery teams. You’ll connect the dots between strategy and execution—bringing rigor, foresight, and alignment to every layer of the HR function and beyond. This is a people manager role, overseeing a high-performing team of Program Managers and providing strategic direction, coaching, and operational oversight. The person will report to the Vice President of HR for HR Strategy and Transformation and will sit on the Lumen HR leadership team.
A passion for innovation is essential, along with a commitment to excellence grounded in Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Respect.

THE MAIN RESPONSIBILITIES

Chief of Staff Support

• Manage the rhythm of the business for the Office of the CPO, including leadership meetings, governance cadences, and internal and external executive communications.
• Serve as a proxy and trusted advisor to the CPO in decision-making forums, aligning priorities across teams.
• Coordinate leadership off-sites and internal communications to drive clarity, alignment, and cultural impact.
• Partner closely with Corporate Communications to shape messaging and storytelling that reflects the voice of the CPO and reinforces Lumen’s HR strategy.

Strategic Leadership & Planning

• Partner with the VP of HR Strategy and Transformation to lead the end-to-end HR strategy development process.
• Drive HR’s annual and quarterly planning, including annual planning, goal setting, and governance model.
• Translate strategic vision into operational plans, tracking progress, and identifying gaps.
• Act as a change agent for the organization and aid in the development of solutions.
• Serve as executive sponsor for our Early-in-Career development program, championing the next generation of HR talent and fostering a culture of growth and mentorship.

Operational Leadership and Cross-Functional Program Delivery

• Establish and evolve the HR rhythm of business, including meeting cadences, operating mechanisms, and cross-functional ways of working that enable agility and accountability.
• Plan and execute meetings and events including HR Leadership Team strategy sessions, quarterly townhalls, weekly HR staff meetings, and weekly key process reviews.
• Provide oversight and guidance to projects of high importance.
• Identify operational bottlenecks and champion process improvements across the HR organization.
• Leverage data and analytics to drive initiatives and ensure accuracy.