Chief Operating Officer at Arsenal Credit Union

Arnold, Missouri, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Senior-Level Management, Branch Operations, Call Center Operations, Digital Banking Platforms, Change Management, Analytical Skills, Communication Skills, Problem-Solving Skills, Interpersonal Skills, Operational Efficiency, Performance Metrics, Process Improvements, Sales Culture, Member Engagement, Team Leadership, Service Innovation

Industry

Banking

Description

Description Founded in 1948, Arsenal Credit Union is a thriving, federally insured, state-chartered financial cooperative with $420 million in assets. We are passionate about helping our members take charge of their finances through exceptional service delivered across our branch network and powerful digital banking tools. Our mission is to equip members with the confidence, resources, and technology they need to achieve their financial goals — and crush them! As a proud recipient of the St. Louis Post-Dispatch Top Workplace award in both 2024 and 2025, we celebrate a workplace culture built on unity, trust, and respect. We recognize that our employees are our greatest asset, and we are committed to fostering a welcoming, supportive, inclusive, and inspiring work environment. At Arsenal, you will find fair treatment, open communication, and opportunities for personal growth. Together, we empower our employees to advocate for our members, deliver exceptional service, and make a meaningful difference in our community. We have an opening for a Chief Operating Officer at our Arnold headquarters. We are seeking a forward-thinking, results-driven Chief Operating Officer (COO) to lead strategic initiatives that enhance member engagement, drive operational performance, and foster a culture of service innovation aligned with organizational values. This role oversees branch operations and the Member Solutions and Payments Center, ensuring consistency, efficiency, and excellence in service delivery. This key member of our leadership team is responsible for shaping and delivering an exceptional member experience across all physical and digital touchpoints. developing and executing operational strategies that support organic growth in membership and assets—while maintaining current staffing levels. The ideal candidate will bring a strong background in monitoring performance metrics and operational efficiency, optimizing resources, and implementing process improvements with a clear focus on member satisfaction, engagement, and loyalty. Requirements What will you be responsible for: Direct all branch and contact center operations, ensuring consistent service delivery, operational excellence, and adherence to defined service standards. Map and optimize the end-to-end member journey, using data, feedback, and industry insights to identify pain points, improve processes, and enhance the omni-channel experience. Define and enforce service level standards, partnering with operational leaders to ensure performance meets or exceeds expectations. Cultivate a strong sales/service culture that enhances member experience while driving financial metrics for the organization. Drive digital transformation, implementing tools, technologies, and training that improve accessibility, efficiency, and member convenience. Lead, mentor, and develop operational leadership teams, fostering a culture of accountability, collaboration, and continuous improvement. Foster a culture of accountability, transparency, and continuous improvement. Serve as a role model for the credit union’s mission, vision, and values. What skills does this position require? Minimum of seven (7) years of senior-level management experience within a financial institution, with a specific focus on branch and call center operations Experience with successful optimization and conversion of core, online and mobile banking, account opening, and call center technology platforms Familiarity with digital banking platforms and experience-driven technologies. Experience successfully growing a credit union from $500 Million to $1 Billion in assets is preferred Excellent interpersonal and change management skills Strong analytical, communication, and problem-solving skills, with the ability to clearly communicate to all levels of the organization, including the Board of Directors Proficiency in Office365, digital banking tools, call center management tools, and financial institution core software Exceptional diplomacy, tact, and professionalism What does Arsenal Credit Union offer? Working at Arsenal is more than a job – You are part of a mission that puts helping people above all else. With up to eight hours of paid volunteer time each year, we reach out to the communities we serve! On-the-job training and Career Growth Opportunities – Our goal is to provide all the training necessary for our new team members to feel secure and confident in their roles and learn and advance their careers with Arsenal Credit Union. Benefits include: Management Bonus Plan 401k Retirement Plan with up to 5% company match Paid Time Off 11 Paid Holidays each year Health, Dental, and Vision Insurance options FREE Group Term Life Insurance FREE AD&D Insurance FREE Long/Short-Term Disability Wellness Program Arsenal Credit Union is an EOE/M/F/Disability/Veteran

Responsibilities

The Chief Operating Officer will lead strategic initiatives to enhance member engagement and drive operational performance. This role oversees branch operations and the Member Solutions and Payments Center, ensuring excellence in service delivery.